Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Full-Time Team Member - $21.50 / Hour
Recruited by Shake Shack 8 months ago Address Kirkland, WA, United States
Full-Time Store Associate Jobs
Recruited by ALDI 9 months ago Address , Millington $17 an hour
Team Member - Kfc (Full-Time)
Recruited by KFC 9 months ago Address , Woodinville, 98072, Wa
Customer Service Manager - Full Time With Benefits - $22.00 To $26.58
Recruited by Office Depot 9 months ago Address Tacoma, WA, United States
Teller/Banker/Customer Service/Branch Member Advocate (Renton, Wa)
Recruited by Qualstar Credit Union 9 months ago Address Renton, WA, United States
Rental Associate -- Full Time -- Pullman
Recruited by Moscow & Pullman Building Supply 9 months ago Address Pullman, WA, United States

Branch Member Service Associate (Full-Time) - Washington, Dc

Company

NASA Federal Credit Union
Address , Washington, 20007, Dc
Employment type FULL_TIME
Salary $21.00 - $27.50 an hour
Expires 2023-07-22
Posted at 11 months ago
Job Description
As a Branch Member Service Associate in our Washington, DC location you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills. This position requires travel to other local branches on a regular basis. You must have reliable transportation.

Job Duties and Responsibilities

  • All MSAs may be assigned duties to support other areas in the Credit Union.
  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
  • Handles consumer loan application processing, document collection, and disbursements.
  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
  • Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
  • All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
  • All MSAs are expected to support the Call Center queues (phone and email).
  • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.

Qualifications

  • MSA II - High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
  • MSA I - High school diploma or general education degree (GED). A minimum of one year of customer service experience or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
  • MSA III – High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.. Advanced sales/cross-selling experience.
  • .Education and/or Experience
Based on level (see Job Requirements Section for levels)
We offer a generous benefit package:

Employer Funded Benefits
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible.)
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible.)
Dental Insurance
Vision Insurance
Life Insurance/AD&D*
Long-term Disability Insurance
401(k) with employer match up to 6% and immediate 100% vesting*
Gain Sharing (eligibility rules apply)*
Vacation Leave*
Sick and Safe Leave*
11 Paid Holidays*
Education Assistance*
Employee Referral Bonus*
Credit Union Membership*
Employee Assistance Program*
Identity Theft Protection. * Additional fee to add family members.
Wellness Programs: Health Coaching, Weight Loss, Tobacco Cessation, Patient Advocacy, and Discounts. *
Medical Care Management

Optional Employee-Funded Benefits
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Life Insurance
Voluntary Dependent Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Long-term Care Insurance
Pet Health Insurance*

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements.

Work Schedule
All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:00 am and 6:30 pm. Specific shifts will be scheduled based on branch location operating hours.

WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.