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Customer Service Analyst Jobs

Data Analyst, Customer Service
By Quince At United States
Communicate your findings and analytic insights to management
Must have good time management with the ability to work with minimal supervision and under tight timelines
Successful execution of company goals and objectives, specifically focused on customer experience
Suggest ways to improve agent performance and customer experience based on your data analysis
3-5 years of call center experience required
Proven experience in data analysis and visualizations
Customer Service Analyst Jobs
By TriCom Technical Services At Kansas City, MO, United States
In-depth knowledge of Microsoft Office applications.
Experience with Jira Service Desk.
Work assigned Tier-0 and Consumer Service Desk ticket queues.
Primarily work on password resets, user admin, and LPL problem tickets.
Set-up new users with proper roles as requested in the ticket.
Answer consumer tickets, which primarily focus on our Life Insurance Policy Locator software.
Customer Service Qc Analyst I - Customer Service
By Gannett At , Louisville, 40202, Ky
Evaluates customer interactions to provide feedback and recommendations for process improvements that impact performance and customer experience
Generate call evaluations in Success KPI Conversation Analytics program to provide leadership with feedback to improve the customer experience
Evaluate customer calls/chat messages to measure the effectiveness of process changes, training, and skills coaching
Responsible to generate root cause analysis and offer solutions to present for leadership
Partner with leadership on pending initiatives to verify compliance and offer feedback and solutions for a cost savings outcome.
1 year of call center customer care experience and/or quality experience preferred
Customer Service Analyst Ii
By Reynolds American Inc At , Winston-Salem, Nc
Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment
The following is a general summary of the competitive compensation and benefit plans we offer:
Do you have strong analytical and problem-solving skills?
Bachelor’s Degree or equivalent work experience
Strong analytical and problem-solving skills
Strong interpersonal, oral and written communication skills
Customer Service Analyst Jobs
By Corebridge Financial At Wilmington, DE, United States
Coordinate duties and tasks by effective prioritization of responsibilities and time management.
Provide necessary and appropriate assistance in completion of paperwork supporting benefit commencement, both phone and mail.
3+ year's of insurance experience preferably with immediate or deferred annuity products.
Excellent written and oral communication skills.
Good problem solving and analytical skills
Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
Customer Service Analyst Jobs
By AAC Inc. At Vienna, MI, United States
Minimum of 4 years of experience in a Service Analyst / Customer Advocate or related role.
Must have experience using the ServiceNow ITSM platform.
Must have experience monitoring, analyzing, and reporting against service metrics.
Tableau skills are strongly desired.
ITIL v3 Foundations / ITIL 4 certification is desired.
Ability to effectively communicate verbally and electronically to various levels of staff with various levels of understanding of technology.

Are you looking for a challenging and rewarding role in customer service? We are looking for a Customer Service Analyst to join our team and help us provide outstanding customer service to our clients. You will be responsible for analyzing customer feedback, identifying trends, and providing solutions to improve customer satisfaction. If you have excellent problem-solving skills, a passion for customer service, and a desire to make a difference, this could be the perfect job for you!

Overview Customer Service Analysts are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing customer service solutions. They must be knowledgeable about the company’s products and services, and be able to provide accurate and timely information to customers. Detailed Job Description Customer Service Analysts are responsible for providing customer service and support to customers. They must be able to respond to customer inquiries, resolve customer complaints, and provide customer service solutions. They must be knowledgeable about the company’s products and services, and be able to provide accurate and timely information to customers. They must be able to handle customer inquiries in a professional and courteous manner. They must be able to troubleshoot customer issues and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to troubleshoot customer issues
• Knowledge of the company’s products and services
• Ability to work independently and as part of a team
• Proficiency in computer applications
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of the company’s products and services
Job Experience
• Previous customer service experience
• Experience in a customer service role
Job Responsibilities
• Respond to customer inquiries in a professional and courteous manner
• Resolve customer complaints in a timely and efficient manner
• Provide customer service solutions
• Troubleshoot customer issues
• Provide accurate and timely information to customers
• Maintain customer records
• Monitor customer service trends and recommend improvements