Customer Service Administrative Specialist Jobs in Ohio , Employment

Are you looking for an exciting opportunity to use your customer service and administrative skills? We are seeking a Customer Service Administrative Specialist to join our team! You will be responsible for providing excellent customer service, managing customer accounts, and performing administrative tasks. If you are a motivated individual with excellent communication and organizational skills, this could be the perfect job for you!

Overview The Customer Service Administrative Specialist is responsible for providing excellent customer service to customers and clients. This role requires a high level of customer service skills, administrative skills, and the ability to work in a fast-paced environment. The Customer Service Administrative Specialist will be responsible for responding to customer inquiries, resolving customer issues, and providing administrative support to the customer service team. Detailed Job Description The Customer Service Administrative Specialist will be responsible for providing excellent customer service to customers and clients. This role requires a high level of customer service skills, administrative skills, and the ability to work in a fast-paced environment. The Customer Service Administrative Specialist will be responsible for responding to customer inquiries, resolving customer issues, and providing administrative support to the customer service team. The Customer Service Administrative Specialist will also be responsible for maintaining customer records, preparing reports, and providing customer service training to new employees. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multi-task

• Ability to work in a fast-paced environment

• Knowledge of customer service principles and practices

• Knowledge of administrative and clerical procedures

• Knowledge of customer service software, databases, and tools

• Proficiency in Microsoft Office Suite

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service or administrative role

• Ability to work independently and as part of a team

• Ability to handle customer complaints and inquiries

• Ability to work in a fast-paced environment

• Excellent communication and interpersonal skills

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of administrative and clerical procedures

• Knowledge of customer service software, databases, and tools

• Knowledge of Microsoft Office Suite

Job Experience

• Previous experience in customer service or administrative role

• Experience in a fast-paced environment

• Experience in customer service training

Job Responsibilities

• Respond to customer inquiries and resolve customer issues

• Maintain customer records and prepare reports

• Provide customer service training to new employees

• Provide administrative support to the customer service team

• Monitor customer service performance and provide feedback

• Assist with customer service initiatives and projects