Customer Relationship Representative Jobs

6 to 7 years of Customer Service or Account Management experience.

Excellent stakeholder management skills at all levels of organization including executive management.

Effective decision-making and change-management skills.

Strong project management and organization skills.

Lean/ Six Sigma (First Choice) experience and/or certification desired.

Deploy account strategy and tactical plans for customer portfolio in close alignment with the Regional Sales Managers (RSMs).

Bachelor’s degree desired in business, management or marketing, or equivalent combination of education and experience.

Minimum 3-5 years' previous sales, client relationship management and/or customer service experience

Other Knowledge, Skills and Abilities:

Ability to quickly establish relationships and interact with business owners, executives and managers.

Provides support and guidance to clients (SMBs) daily

This role is largely reactive with some proactive outreaches

3+ years of sales or relationship management experience driving customer-related strategy, preferably in a SaaS or information services business.

Participate in Root Cause Analysis including incident and problem management activities.

Manage and coordinate the processing, communication, and implementation of all customer changes, including performing modifications on searches per customer requests.

Escalate appropriate retention efforts to their manager.

Other job duties as assigned to meet the business needs.

Bachelor’s degree in business or related area. Proven work experience will be considered in lieu of degree.

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Acts as a single point of contact for a specific account.

Excellent time management and organization skills, with the ability to manage multiple competing priorities

Leverage deep statistical and analytical skills to optimize “next best experience” program performance

Incorporate next-best-experience capabilities into business logic, analytical models, and measurement tools to ensure contextually relevant customer journeys and experiences

Demonstrate strategic thought leadership in the personalization space, leveraging advanced analytical skills to evaluate program performance

Must have the ability to learn complex material quickly and manage multiple deliverables simultaneously

Excellent interpersonal skills and the ability to communicate, partner, and collaborate.

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Acts as a single point of contact for a specific account.

Be able to educate clients on the benefits of the SMS Assist service offering

Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client

Provide management with recommendations to changes in procedures, as needed

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Computer Skills: Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook