Customer Operation Support Jobs

Handle inbound issue resolution while maintaining an outstanding experience in every interaction

Demonstrate effective communication skills and relationship-building.

You have 1-2 years' experience handling inbound customer issue resolution using email, phone and chat.

You have experience in a fast-paced customer service role and resilient in an ever-changing environment.

You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually.

You have experience maintaining a high-level of professionalism.

Knowledge of all Infrastructure technologies, including monitoring and event management technologies

Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure.

Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA.

Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)

Bachelor’s degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.

Drive conflict management in high pressure situations

Associates degree in Accounting/Finance and/or Business or equivalent experience

Strong system knowledge, problem solving skills

Education And Experience You'll Bring

Manage the shared email box, responding to internal and external customer inquiries and appropriately assigning email tasks to rebate analysts.

Operate independently within a varied and changing scope of responsibilities under some supervision.

2-3 years related work experience

5+ years of experience in leading multi-skilled teams

Experience as a Lead or Project manager in a Production/Operations Environment

Coordinate a wide range of operations requirements for the spacecraft in the factory and launch site processing facility

Coordinate with the I&T team to ensure proper space vehicle testing requirements are met by launch site organizations

Plan, coordinate reviews, coordinate launch team training requirements, and support a space vehicle pre-ship and launch site readiness reviews

Define, lead, and implement requirements for successful campaign from numerous and diverse integrated product teams (e.g. logistics, propulsion, security)

- Collaborates with other departments (e.g., product development, quality assurance) to enhance product/service quality and user experience

- You possess advanced knowledge of Salesforce Service Cloud

- Oversees the support operations and ensuring efficient and effective service delivery.

- Develops and implements support strategies, policies, and procedures.

- Sets performance goals and objectives for the support team.

- Conducts regular performance evaluations and providing feedback to team members.

Collaborate with and cultivate strong relationships with both onsite and remote staff to ensure compliance with customer requirements.

Maintain strong communication with Hiring Managers, Recruiters, Sub-Contractors, and new hires throughout the onboarding process.

Perform ad hoc tasks to ensure the smooth running of the Leidos business requirements

Manage other Onboarding/Offboarding duties as assigned.

Must be able to demonstrate organization skills

Must have experience in communicating with people at all levels, with a friendly and approachable manner

Five years of CI/CD, DevOps experience with good understanding on Software Configuration Management

Subject-matter expert in Release Management, Continuous Integration and Continuous Delivery.

Responsible for providing tool awareness and services to help product management and project teams manage and deploy releases into production.

Must have effective communication with excellent logic and problem-solving skills and a drive to make a difference.

Experience in development and supporting enterprise applications

Good written and verbal communication skills with the ability to document and communicate technical information to IT professionals

Knowledge of WH operations & inventory management, with experience using WMS systems

Ensure the compliance with applicable legal requirements

At least 3 years of experience in a similar customer support role

Excel & Microsoft Office knowledge

Generous benefits package, including health insurance (medical, dental and vision)

Secure implementation of new and/or complex traffics, with FO and MO teams, through SOPs and Traffic Analysis