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Customer Onsite Specialist Jobs in New York

Customer Specialist Jobs
By Tish and Snooky's Manic Panic At New York City Metropolitan Area, United States
·Detail Oriented; Strong organizational and time management skills
·Product Knowledge; Maintain an understanding of product knowledge and performance of existing and new features
·Strong Communication skills, both oral and written
·Strong interpersonal skills and ability to thrive in a fast-paced, team environment
·Experience in apps like Reamaze to address customer inquiries
·Technical Support; Process incoming customer inquiries and questions via the telephone and electronic communications
Team Lead, Customer Service (Onsite)
By Navient At Horseheads, NY, United States
Offer counseling and solutions for best processes including but not limited to where to find information
Perform side-by-side coaching to agents to provide real-time feedback on opportunities to improve agent performance and customer experience.
6-12 months of experience in a call center role
Effective listening and negotiation skills
Excellent written communication skills to include grammar, punctuation, and spelling
Excellent oral communication skills, including the ability to orally express moderately complex concepts clearly and quickly

Are you looking for an exciting opportunity to be the face of a leading technology company? We are looking for a Customer Onsite Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for delivering onsite technical support, troubleshooting customer issues, and providing product demonstrations. If you have a passion for technology and a commitment to delivering outstanding customer service, this is the job for you!

Overview A Customer Onsite Specialist is responsible for providing onsite customer service and support to clients. They are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must be able to effectively communicate with customers and provide a high level of customer service. Detailed Job Description The Customer Onsite Specialist is responsible for providing onsite customer service and support to clients. This includes responding to customer inquiries, troubleshooting technical issues, and providing product information. The Customer Onsite Specialist must be able to effectively communicate with customers and provide a high level of customer service. They must be able to quickly assess customer needs and provide solutions. The Customer Onsite Specialist must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Ability to assess customer needs and provide solutions
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of product information
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of product information
• Ability to troubleshoot technical issues
• Ability to assess customer needs and provide solutions
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product information
• Knowledge of troubleshooting technical issues
• Knowledge of customer needs assessment and solutions
Job Experience
• Previous customer service experience
• Previous onsite customer service experience
Job Responsibilities
• Respond to customer inquiries
• Troubleshoot technical issues
• Provide product information
• Assess customer needs and provide solutions
• Work independently and as part of a team
• Maintain customer service standards
• Follow company policies and procedures