Customer Onboarding Specialist – Us Market Jobs in Texas

Maintain strong knowledge of MealSuite systems and offerings

Collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete

If the below describes your knowledge, experience and character, then this role could be for you:

Clearly communicate account setup requirements and expectations with customers and other key stakeholders

Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations

Collaborate with Sales, Finance, Operations, and Engineering teams

Typically has 3-5 years of experience in project management, sales support, operations, or administration.

Strong interpersonal, oral, and written communication, project management and business acumen.

Strong organizational skills and ability to manage multiple implementations at one time

Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.

Background: Experience of working in a consulting, brand or innovation strategy environment; client-side experience also welcomed

Creativity: Experience with architecting the appropriate solution to solve a client’s challenge or respond to a brief

Communication: Excellent communication, presentation and influencing skills

Education: Degree in Marketing related field; MBA-preferred

Flexi-working – 2 weeks per year where you can work from a remote location

Hustle Hacks – a platform to help small business side-hustlers benefit from the collective Clear brainpower

This role is either fully remote or hybrid in Austin, TX

Good critical thinking skills and ability to translate business questions into research questionnaires or discussion guides

Responsibilities of the Market Researcher:

Qualifications for the Market Researcher:

Write surveys for quantitative research

Analyze data in Qualtrics or SPSS and create reports / write out findings

Have experience within incident management

Provide detailed application support for CUBE application platform to support the case-management process.

Schedule and prepare daily, weekly, and monthly reports for customers and management.

Liaise with customers by telephone or remote screenshare sessions to qualify, troubleshoot, coordinate and update cases.

At least 18 months experience working in a customer support role for a SaaS business.

Hands-on experience with Office 365, Dynamix CRM, SharePoint and the support of a large web-based application

2-4 years of experience in project management or customer onboarding role

Create projects and kickoff production work using our project management software

Highly proficient with Customer Relationship Management, Content Management, and Project Management Systems

Onboard new customers and help existing customers get their SightMap projects off the ground quickly and seamlessly

Communicate effectively with customers to gather content and ensure it is usable

Influence internal and client decision-makers to clear project issues and roadblocks