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Customer Manager Jobs in Illinois

Customer Business Manager Jobs
By Congo Brands At Chicago, IL, United States
Responsible for building and owning relationships through select management within wholesaler network, sharing key contact responsibilities for company communication
5 years’ experience managing regional or national accounts
Experience managing buyers and working with major chains
Existing knowledge of regional off premise chains within assigned territory
Excellent analytical, interpersonal and communication skills
Results oriented, innovative, strong problem solving and negotiation skills

Are you an experienced customer manager looking for a new challenge? We are looking for a motivated individual to join our team and help us provide exceptional customer service. You will be responsible for managing customer relationships, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

Overview A Customer Manager is responsible for managing customer relationships and providing excellent customer service. They are responsible for developing and maintaining customer relationships, understanding customer needs, and providing solutions to customer problems. They are also responsible for ensuring customer satisfaction and loyalty. Detailed Job Description A Customer Manager is responsible for managing customer relationships and providing excellent customer service. They are responsible for developing and maintaining customer relationships, understanding customer needs, and providing solutions to customer problems. They must be able to identify customer needs and develop strategies to meet those needs. They must also be able to identify customer issues and develop solutions to resolve them. They must be able to communicate effectively with customers and provide them with the best possible customer service. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to identify customer needs
• Ability to develop strategies to meet customer needs
• Ability to identify customer issues and develop solutions
• Ability to build and maintain customer relationships
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous customer service experience
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
• Excellent customer service skills
• Strong communication skills
• Ability to identify customer needs
• Ability to develop strategies to meet customer needs
• Ability to identify customer issues and develop solutions
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Previous experience managing customer relationships
• Previous experience in a customer service role
Job Responsibilities
• Develop and maintain customer relationships
• Understand customer needs and provide solutions
• Identify customer issues and develop solutions
• Communicate effectively with customers
• Provide excellent customer service
• Ensure customer satisfaction and loyalty
• Monitor customer service trends and best practices
• Utilize customer service software and CRM systems