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Customer Inquiry Specialist Jobs in Massachusetts

Customer Specialist Jobs
By Depressions Foreningen At Cambridge, MA, United States
Manage customer conversations across all our support channels (in-store, online, and via phone)
Proactively take steps to enhance the customer experience
Share relevant customer feedback to help us improve our offerings
Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
Evaluate our customer support processes, devise improvements, measure results, and iterate
Report on key customer service metrics and identify noteworthy trends

Are you looking for an exciting opportunity to help customers and make a difference? We are looking for a Customer Inquiry Specialist to join our team and provide exceptional customer service. You will be the first point of contact for customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Customer Inquiry Specialist is a customer service professional who is responsible for responding to customer inquiries and providing assistance to customers. They must be able to provide accurate and timely information to customers and be able to handle customer complaints in a professional manner.

What is Customer Inquiry Specialist Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to remain calm under pressure
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service principles
• Knowledge of relevant products and services

What is Customer Inquiry Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service principles
• Knowledge of relevant products and services

What is Customer Inquiry Specialist Knowledge?

• Knowledge of customer service software
• Knowledge of customer service principles
• Knowledge of relevant products and services
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures

What is Customer Inquiry Specialist Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Customer Inquiry Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Provide accurate and helpful information to customers
• Handle customer complaints in a professional manner
• Follow up