Customer Impact Response Analyst Jobs

Building out assigned tasks and affiliated project responsibilities into a project management platform (e.g. Asana) to ensure task completion and follow-thru

Provide support to research projects managed by the DesImp team, including IRB support to sponsored research

Create, manage, and deploy stat requests from external JED teams to Design & Impact team to ensure efficient and suitable responses/support

Completing duties/tasks as assigned by the Sr. Director, DesImp, as assigned

Attend team and organizational meetings are needed

Note taking/summarizing in team and organizational meetings as needed

Demonstrated knowledge and/or experience in our core impact themes: climate, racial equity and gender equality

Preferred experience in investing, impact investing, or impact measurement and reporting

Strong analytical and critical thinking skills

Energetic and organized individual: highly attuned organizational skills, attention to detail, professional demeanor, ability to work independently and prioritize competing demands

Experience working in a virtual working environment preferred

Knowledge and passion for using investing as a means by which to engender social or environmental impact

Leverage strong project management skills to ensure deadlines and client expectations are met

Superior organizational skills and project management skills

Complete other duties at the discretion of management

Strong interpersonal skills and experience building client relationships

Excellent analytical and research skills

Excellent written and verbal communication skills

Being the primary liaison to schools for survey instrument data collection and general project management

Support the creation and management of school OneDrive folders including populating with necessary documents, adding school data, and facilitating lead access.

General database management of the JED Data Center software platform that facilitates all data collection activities for JED High School

Building out tasks and assigned projects into a project management platform (e.g. Asana) to ensure task completion and follow-thru

Create, manage, and deploy stat requests from external JED teams to Design & Impact team to ensure efficient and suitable responses/support

Master’s Degree or 2-3 years of relevant work experience preferred

4+ years of experience In Project Management, Cross-Functional Management, Nontechnology Project Delivery, or related field

In lieu of a degree, 6+ years of experience in Customer Service, Project Management, Financial Services Operations, or related field

2+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Bachelor's Degree in Business, Arts and Sciences, or related field

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D