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Customer Fulfillment Representative Jobs in Massachusetts

Customer Success Manager, Amazon Robotics, Fulfillment
By Amazon At North Reading, MA, United States
Knowledge and/or working experience with analytical tools (sql, Excel, tableau)
Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
Bachelor’s degree in Engineering and/or relevant experience
6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams
Experience managing multiple high-priority tasks simultaneously
Strong problem-solving and analytical skills

Are you looking for a job that offers a great work-life balance and the opportunity to make a real difference? We are looking for a Customer Fulfillment Representative to join our team and help us provide an exceptional customer experience. You will be responsible for ensuring orders are fulfilled accurately and on time, while providing excellent customer service. If you are passionate about customer service and have a knack for problem solving, this could be the perfect job for you!

Overview:

A Customer Fulfillment Representative is responsible for ensuring customer satisfaction by providing timely and accurate order fulfillment. This includes order processing, order tracking, and customer service. The Customer Fulfillment Representative must be able to effectively communicate with customers, vendors, and other departments to ensure customer satisfaction.

Detailed Job Description:

The Customer Fulfillment Representative is responsible for managing customer orders from start to finish. This includes order entry, order tracking, and customer service. The Customer Fulfillment Representative must be able to effectively communicate with customers, vendors, and other departments to ensure customer satisfaction. The Customer Fulfillment Representative must be able to work independently and as part of a team.

What is Customer Fulfillment Representative Job Skills Required?

• Excellent customer service skills
• Ability to multi-task and prioritize
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of order processing and order tracking
• Knowledge of customer service principles and practices
• Knowledge of Microsoft Office Suite

What is Customer Fulfillment Representative Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or order fulfillment
• Ability to work in a fast-paced environment
• Ability to work with minimal supervision

What is Customer Fulfillment Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of order processing and order tracking
• Knowledge of Microsoft Office Suite

What is Customer Fulfillment Representative Job Experience?

• Previous experience in customer service or order fulfillment
• Experience working in a fast-paced environment

What is Customer Fulfillment Representative Job Responsibilities?

• Process customer orders in a timely and accurate manner
• Track customer orders and provide updates to customers
• Provide excellent customer service to ensure customer satisfaction
• Communicate with vendors and other departments to ensure customer orders are fulfilled
• Maintain accurate records of customer orders and customer information
• Resolve customer inquiries and complaints in a timely manner