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Customer Field Representative I Jobs in Iowa

Customer Care Representative I
By GAF Materials Corporation At , Remote $42,190 - $53,910 a year
Manage inbound and outbound calls in a timely manner
Provide world-class service by delivering an effortless customer experience.
Prior Customer Service experience specifically in a call center environment preferred
Excellent verbal and written communication skills
Strong computer skills: Google Business Suite
We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Customer Support Representative I (11 Am - 7 Pm)
By Management Science Associates At , Remote $15 - $18 an hour
Organizational, problem solving, and time management skills
Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System.
Associate’s degree in Business Administration, Communications or related field, or equivalent experience. Languages are highly desired, in particular, French and Spanish
Knowledge of Windows operating system and basic knowledge of MS Office applications
Good communication skills, both written and oral to be able to resolve issues in a prompt and helpful manner
Perform data file edits to correct errors within established guidelines

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Customer Field Representative I to join our team and provide excellent customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing exceptional customer service. If you are an outgoing, organized, and customer-focused individual, this could be the perfect job for you!

Overview Customer Field Representative I is a customer service position that involves providing customer service and support to customers in the field. The position requires excellent customer service skills, problem-solving abilities, and the ability to work independently. Detailed Job Description Customer Field Representative I is responsible for providing customer service and support to customers in the field. This includes responding to customer inquiries, resolving customer complaints, and providing product information. The position requires excellent customer service skills, problem-solving abilities, and the ability to work independently. The Customer Field Representative I must be able to work in a fast-paced environment and be able to handle multiple tasks at once. Job Skills Required
• Excellent customer service skills
• Problem-solving abilities
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks at once
• Knowledge of customer service principles and practices
• Knowledge of product information
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Excellent communication skills
• Ability to work in a team environment
• Ability to work with minimal supervision
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product information
• Knowledge of customer service software
• Knowledge of customer service techniques
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a field service role
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide product information to customers
• Resolve customer issues in a timely manner
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Provide feedback to management on customer service issues