Customer Experience Systems Administrator Jobs

5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)

Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations

Experience working independently and collaboratively with cross-functional teams

Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience

Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team

Paid Life insurance, AD&D, and disability benefits

Take/upload photos and customer info to Service King's Centralized File Management team

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

take/upload photos and customer info to Service King's Centralized File Management team

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person

Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Take/upload photos and customer info to Service King's Centralized File Management team

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

take/upload photos and customer info to Service King's Centralized File Management team

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person

Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

3+ years of people management experience (or equivalent)

Experience using data, metrics, and KPI’s to effectively manage the team and drive business results

Manage and Develop a Team of Leave Administrators:

Manage and inspire a group of dedicated leave admins who support our customers and their employees

Experience leading and managing teams of 10+ individuals

Drive individual and team performance using metrics and team KPIs

You have 5+ years of Zendesk administrator experience with in-depth knowledge of Support, Guide and Explore, including API/App Integrations

You have a proactive approach to tool management

You have experience supporting cross-functional programs that relate to CX tooling & operations

You can translate business requirements into technical deliverables

You have experience managing technical and administrative tasks without oversight

You have experience writing documentation to keep internal materials up to date

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States