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Customer Experience Supervisor Jobs in Pennsylvania

Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent

Are you looking for a challenging and rewarding role in customer experience? We are looking for an experienced Customer Experience Supervisor to join our team and help us create an exceptional customer experience. You will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer experience. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

What is Customer Experience Supervisor Skill Requirements?

• Excellent customer service skills
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to use customer service software
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Supervisor Qualifications?

• Bachelor’s degree in business administration, marketing, or related field
• At least 3 years of experience in customer service or related field
• Certification in customer service or related field

What is Customer Experience Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Experience Supervisor Experience?

• At least 3 years of experience in customer service or related field
• Experience in customer service software
• Experience in customer service policies and procedures
• Experience in customer service training

What is Customer Experience Supervisor Responsibilities?

• Monitor customer service activities and provide feedback
• Respond to customer inquiries and complaints
• Develop customer service policies and procedures
• Train customer service staff
• Monitor customer service performance
• Analyze customer feedback and develop