Customer Experience Quality Assurance Director Jobs in New York

* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.

* Defining and optimizing customer experience lifecycle, owning end-to-end order management.

* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.

* Working with sales management to align strategies, coverage plans, and account dynamics.

* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.

* Managing Product Number Codes and Price Lists.

Prior supervisor experience and strong leadership skills.

In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.

6+ years’ experience in directing events, brand experience and retail marketing programs.

Our Competencies for All People Managers

Americans With Disabilities Act (ADA)

Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.