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Customer Escalations Specialist Jobs

Associate Customer Recovery And Escalations Specialist
By Self Financial, Inc. At Austin, TX, United States
Turn distressed customers/situations into opportunities to delight our customers through exceptional communication skills with a positive attitude.
3 years experience in a customer support role, with 1 year resolving escalated cases.
Experience in a FinTech, Banking or Healthcare contact center is strongly preferred.
Experience with Salesforce.com, Medallia Suite, and Google Suite is strongly preferred.
Experience with solving problems in a customer-facing environment, and providing consistent support.
A process-driven mindset; you can identify issues of all kinds and offer solid solutions
Escalations Specialist Jobs
By LTK (formerly rewardStyle & LIKEtoKNOW.it) At New York, NY, United States
Tracks and reports data for management action.
2+ years of escalation support experience
Advanced knowledge of excel (pivot tables, macros, etc)
Excellent interpersonal and customer service skills
Excellent verbal and written communication skills including excellent grammatical, spelling and proofreading skills
Superior problem-solving skills and solution-oriented mindset
Escalations Specialist Jobs
By LTK (formerly rewardStyle & LIKEtoKNOW.it) At Atlanta, GA, United States
Tracks and reports data for management action.
2+ years of escalation support experience
Advanced knowledge of excel (pivot tables, macros, etc)
Excellent interpersonal and customer service skills
Excellent verbal and written communication skills including excellent grammatical, spelling and proofreading skills
Superior problem-solving skills and solution-oriented mindset
Customer Escalations Specialist Jobs
By Oxygen At United States
Be the subject matter expert for Customer support agents and Identify customer needs and take proactive steps to maintain positive experiences
2+ years of experience in customer communications and success (Financial service preferred)
Excellent verbal and written communication skills
Knowledge of G Suite functionalities
Analytical, problem solving and results oriented skill set
Experience in the financial services industry
Customer Service Escalations Associate
By Allstate At Chicago, IL, United States
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Project Management: To initiate, execute, communicate and document projects as needed
Excellent working knowledge of Avail systems will be required to perform the role
Ability to sell and service customers (based on requirements of the department)
Effective oral and written communication skills
For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Research Engineer (Talos Escalations) (Remote)
By Cisco At United States
1+ years of experience with networking, transport, and application layer protocols, such as IP, TCP, UDP, and HTTP.
Knowledge of intrusion and anti-virus detection techniques.
Knowledge of spam, virus, and phishing techniques.
UNIX Experience and familiarity with tools such as dig, traceroute, whois, etc.
Strong email knowledge (administration, blocklists, RFCs, reading email headers, and understanding SMTP).
Very strong analytical and problem-solving skills.
Escalations Specialist (On-Site) Jobs
By Shellpoint Mortgage Servicing At Greenville-Spartanburg-Anderson, South Carolina Area, United States
Well-rounded knowledge of Mortgage and Consumer finance a plus
Superior Customer Service and verbal/phone communication skills is a must
Intermediate knowledge of MS Word, MS Excel, Outlook and MS Access needed
Must possess a short learning curve related to assimilation of new skills and tasks
Follow up skills and a strong sense of accountability are a must
Make outbound calls to consumers when a resolution is reached, to discuss the resolution and confirm satisfaction with the consumer.
Healthcare Customer Solutions Expert- Escalations
By CareCentrix At , Remote From $18 an hour
Basic computer skills and data entry with speed and accuracy is required.
Manage payer, provider and patient complaint resolution.
3 years of experience in an Operations/Production support role.
Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Customer Escalations Specialist Jobs
By LegalZoom At California, United States
Monitor attorney availability trends and report common feedback to help identify opportunities to continuously improve the customer experience and process efficiencies.
2-3 years of similar work experience; preferably experience interacting with attorneys and/or law firm professionals.
Excellent written and verbal communication skills.
Ability to de-escalate escalated issues for a pleasant customer experience.
Strong attention to detail, organizational skills and the ability to multitask and prioritize tasks.
Proficient computer and technology skills, and the ability to navigate and operate multiple applications.
Executive Escalations Jobs
By Viasat Inc. At United States
Work closely with management, leadership, and other departments as needed
Six months customer service experience
Prior knowledge of ticketing system environment
Troubleshooting, problem-solving, and trend identification experience
2+ years of technical customer service experience
2+ years Executive Escalations Experience
Customer Service Escalations Team Leader, Afterpay
By Afterpay At San Francisco, CA, United States
Provide performance management for developing employees
Respond to and support Customer Service Teams in management of technology Incidents impacting customer service delivery as required
Minimum 5 years experience in operations/servicing in customer service, credit risk industry or collections in managerial or supervisory capacity
Experience should be detailed (detailed job duties or description) and verified
Manage in a omni-channel environment which includes messaging and other social media platforms
Manage servicing of ad-hoc projects, remediation activity or new to market launches may be required from time to time

Are you looking for a challenging and rewarding role in customer service? We are looking for a Customer Escalations Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for resolving customer complaints and escalating issues to the appropriate teams. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Escalations Specialist is responsible for managing customer complaints and resolving customer issues. They are responsible for ensuring customer satisfaction and providing a positive customer experience.

Detailed Job Description:

A Customer Escalations Specialist is responsible for responding to customer inquiries, resolving customer complaints, and providing customer service. They must be able to effectively communicate with customers, identify customer needs, and provide solutions. They must also be able to handle difficult customer situations and escalate customer issues to the appropriate personnel.

What is Customer Escalations Specialist Job Skills Required?

• Excellent customer service skills
• Strong communication skills
• Problem-solving skills
• Ability to work under pressure
• Ability to handle difficult customer situations
• Knowledge of customer service processes and procedures

What is Customer Escalations Specialist Job Qualifications?

• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Escalations Specialist Job Knowledge?

• Knowledge of customer service processes and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Escalations Specialist Job Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Escalations Specialist Job Responsibilities?

• Respond to customer inquiries and complaints
• Identify customer needs and provide solutions
• Handle difficult customer situations
• Escalate customer issues to the appropriate personnel
• Ensure customer satisfaction and provide a positive customer experience