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Customer Communication Representative Jobs in Massachusetts

Customer Operations Representative Jobs
By PTC At Boston, MA, United States
Able to collaborate in a cross functional and global team environment
Comfortable working in fast paced environments
Able to deal with ambiguity and can take initiative
Comfortable with sharing opinions to improve business and processes
Check out our global headquarters in the Seaport district.
Looking for a job in a company where you can truly contribute and make things happen?

Are you looking for an exciting opportunity to help customers and make a difference? We are looking for a Customer Communication Representative to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Customer Communication Representative is responsible for providing customer service and support to customers through various communication channels such as telephone, email, and chat. They are responsible for responding to customer inquiries, resolving customer complaints, and providing product and service information.

What is Customer Communication Representative Skills Required?

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints
• Ability to work in a fast-paced environment

What is Customer Communication Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints

What is Customer Communication Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Communication Representative Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Customer Communication Representative Responsibilities?

• Respond to customer inquiries via telephone, email, and chat
• Resolve customer complaints and provide product and service information
• Provide accurate