Customer Care Specialist 2 – Remote – Hawaii Jobs in Arkansas

Identify isolated customer experiences and escalate important issues.

1+ years customer-facing experience required in a similar role (retail, hospitality, online support).

Retirement benefits with employer match

$100 per month remote Stipend

Respond to customer-submitted live chats and emails in a timely manner

Queue-based, typing work will account for approximately 90% of the role.

Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development

Develop, prepare and review reports for management

Manage the workflow of the customer service function and communicate standards

Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies, procedures, goals and objectives

Candidate must be located in Hawaii.

Analyze department performance; develop, implement and maintain production/performance standards in line with Company goals and objectives