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Customer Care Specialist 2 – Remote – Colorado Jobs in Massachusetts

Project Specialist, Customer Care & Operations (Remote)
By ezCater At Boston, MA, United States
1-3 years of experience in a project management environment, preferably related to customer experience/service, delivery operations, and account management.
Support projects utilizing Agile project management methodology and tools.
Assist with various communication and presentation materials. This includes ongoing project/program status reports as well as capturing requirements from stakeholders.
Consults with the key stakeholders and cross-functional team members to gather and interpret documented requirements for project implementation.
Develop expertise in assigned areas and utilize that expertise effectively and efficiently to provide a premium customer experience.
Implement best in class support and continuous improvement practices that help scale the organization while driving exceptional customer experiences.

Are you looking for an exciting opportunity to provide exceptional customer service from the comfort of your own home? We are looking for a Customer Care Specialist 2 to join our team and provide outstanding customer service to our clients in Colorado. As a Customer Care Specialist 2, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have excellent communication skills, a passion for customer service, and the ability to work remotely, we want to hear from you!

Overview Customer Care Specialist 2 – Remote – Colorado is a customer service role that requires excellent communication and problem-solving skills. The role involves providing customer service to customers via phone, email, and chat. The Customer Care Specialist 2 is responsible for providing excellent customer service, resolving customer inquiries, and providing solutions to customer issues. Detailed Job Description The Customer Care Specialist 2 – Remote – Colorado is responsible for providing excellent customer service to customers via phone, email, and chat. The Customer Care Specialist 2 is responsible for responding to customer inquiries, resolving customer issues, and providing solutions to customer problems. The Customer Care Specialist 2 is also responsible for providing customer feedback to the company and helping to improve customer service processes. Job Skills Required
• Excellent communication skills
• Excellent problem-solving skills
• Ability to work independently
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service processes
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service processes
• Knowledge of customer service software
• Ability to work independently
• Ability to multitask
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service processes
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Previous experience working in a remote environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues and provide solutions to customer problems
• Provide customer feedback to the company
• Help to improve customer service processes
• Follow customer service best practices
• Follow customer service trends