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Customer Care Representative – Remote Jobs in Illinois

Fully Remote - Customer Care Representative I
By STERIS At Des Plaines, IL, United States
Provide post-order management support including issue resolution.
Manage Customer response level as indicated to meet Customer expectations.
Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives.
1-2 years business experience (direct contact with Customers and Sales)
Strong decision-making skills; understands how decisions impact the Customer and the Company
Supervisor - Customer Care (Remote)
By United Airlines At Chicago, IL, United States
Leads brick and mortar agents, as well as those working remote
Bachelor's degree (Communications or Psychology) or 4 years of relevant work experience
3-5 years’ experience effectively leading and developing large frontline teams with emphasis on responding to customer feedback
Motivational leadership, team building, coaching, analytical and problem-solving skills
Customer Care, Contact Center, Refunds, Baggage, Inflight, or airport experience
An understanding of the total customer experience within the airline industry or other service-related industries

Are you an experienced customer service professional looking for a new challenge? We are looking for a Customer Care Representative to join our remote team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to ensure customer satisfaction. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview A Customer Care Representative – Remote is a customer service professional who works remotely to provide assistance to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support. Detailed Job Description The Customer Care Representative – Remote is responsible for providing excellent customer service to customers via phone, email, and other communication channels. They must be able to respond to customer inquiries in a timely and professional manner, and provide accurate and helpful information. They must also be able to resolve customer complaints and provide solutions to customer issues. The Customer Care Representative – Remote must also be able to provide general customer service support, such as answering questions about products and services, and providing technical support. Skill Requirements
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service trends and technologies
Experience
• Previous customer service experience
• Experience working remotely
• Experience using customer service software and systems
Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Provide accurate and helpful information to customers
• Resolve customer complaints and provide solutions to customer issues
• Provide general customer service support, such as answering questions about products and services
• Provide technical support to customers
• Monitor customer service trends and technologies
• Follow customer service policies and procedures