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Customer Care Representative Associate I Jobs in Illinois

Fully Remote - Customer Care Representative I
By STERIS At Des Plaines, IL, United States
Provide post-order management support including issue resolution.
Manage Customer response level as indicated to meet Customer expectations.
Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives.
1-2 years business experience (direct contact with Customers and Sales)
Strong decision-making skills; understands how decisions impact the Customer and the Company
Coordinator I, Customer Care
By Zurn Elkay Water Solutions At Downers Grove, IL, United States
Maintain an in-depth knowledge of our products, both existing and new
1+ years of customer service experience
Experience with CRM and ERP systems preferred
Critical thinking, analytical, research and problem-solving skills
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for a Customer Care Representative Associate I to join our team and help us provide outstanding customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is Customer Care Representative Associate I Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to handle customer inquiries and complaints
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to multi-task

What is Customer Care Representative Associate I Qualifications?

• High school diploma or equivalent
• Previous customer service experience preferred
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to multi-task

What is Customer Care Representative Associate I Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of company products and services
• Knowledge of customer service software, databases, and tools

What is Customer Care Representative Associate I Experience?

• Previous customer service experience preferred
• Experience in a call center environment preferred

What is Customer Care Representative Associate I Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Process orders, forms, and applications
• Handle customer complaints and escalate issues as needed