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Customer Care Liaison Jobs in California

Home Care Liaison Jobs
By TheKey At Irvine, CA, United States
Minimum two year of sales experience preferably in health care, home care, or related field.
Excellent customer service and sales skills.
Representing TheKey in networking groups, at events, on committees and in other community settings
Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need
Computer proficiency and ability to document sales activity timely and accurately in the Salesforce platform.
Familiarity with Zoom/ video conferencing, social media platforms and Google products.
Home Care Liaison Jobs
By TheKey At Pasadena, CA, United States
Minimum two year of sales experience preferably in health care, home care, or related field.
Excellent customer service and sales skills.
Representing TheKey in networking groups, at events, on committees and in other community settings
Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need
Computer proficiency and ability to document sales activity timely and accurately in the Salesforce platform.
Familiarity with Zoom/ video conferencing, social media platforms and Google products.
Customer Relationship Liaison Jobs
By Apria At Santa Fe Springs, CA, United States
Comprehensive benefits package offered for eligible employees:
Manages all follow-up functions with the account, post set-up.
At least 2 years of related experience
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
We recognize our veterans by offering a company paid day off for Veterans Day
Compensation is commensurate with experience

Are you looking for a job that allows you to make a difference in people's lives? Do you have a passion for providing excellent customer service? If so, then we have the perfect job for you! We are looking for a Customer Care Liaison to join our team and provide exceptional customer service to our clients. As a Customer Care Liaison, you will be responsible for responding to customer inquiries, resolving customer complaints, and providing support to ensure customer satisfaction. If you are a motivated individual with excellent communication skills, then we want to hear from you!

Overview:

A Customer Care Liaison is responsible for providing customer service and support to customers. They are the first point of contact for customers and are responsible for resolving customer issues, providing information, and responding to customer inquiries. They must be able to communicate effectively with customers and have a strong understanding of customer service principles.

How To Become an Customer Care Liaison:

To become a Customer Care Liaison, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you should have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Customer Care Liaison Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles
• Problem-solving and conflict resolution skills
• Knowledge of computer systems and software

What is Customer Care Liaison Knowledge?

• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies

What is Customer Care Liaison Responsibilities?

• Respond to customer inquiries and provide information
• Resolve customer issues and complaints
• Follow up with customers to ensure satisfaction
• Track customer interactions and provide feedback
• Maintain customer records and update customer information
• Monitor customer service trends and technologies

What is Customer Care Liaison Experience?

• Previous experience in customer service or a related field
• Experience in a call center or customer service environment
• Experience in resolving customer issues and complaints
• Experience in using customer service software and systems

What is Customer Care Liaison Qualifications?

• High school diploma or equivalent
• Certification in customer service or related field (preferred)
• Ability to multitask and prioritize tasks
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Customer Care Liaison Education:

• High school diploma or equivalent
• Certification in customer service or related field (preferred)
• Courses in customer service, communication, and problem-solving
What tools help Customer Care Liaison work better?
• Customer service software: Customer service software can help Customer Care Liaisons track customer interactions, update customer information, and provide feedback.
• Communication tools: Communication tools such as email, chat, and phone can help Customer Care Liaisons respond to customer inquiries quickly and efficiently.
• Knowledge base: A knowledge base can help Customer Care Liaisons quickly access customer service policies and procedures.
Good tips to help Customer Care Liaison do more effectively?
• Listen carefully to customer inquiries and provide accurate information.
• Follow up with customers to ensure satisfaction.
• Remain calm and professional when dealing with difficult customers.
• Use customer service software to track customer interactions and provide feedback.
• Stay up-to-date on customer service trends and technologies.
Common Customer Care Liaison interview questions?
• What experience do you have in customer service?
• How do you handle customer complaints?
• What do you think makes a successful customer service representative?
• How do you stay organized and prioritize tasks?
• What customer service software have you used?