Jr Csa Jobs in Tennessee , Employment

Do you have what it takes to join our team of Junior Customer Service Associates? We are looking for motivated individuals who are passionate about providing excellent customer service and are eager to learn and grow in the industry. If you think you have what it takes, apply now!

Overview A Jr CSA (Customer Service Associate) is a customer service representative who provides customer service support to customers. They are responsible for resolving customer inquiries, providing product information, and assisting customers with their orders. Detailed Job Description A Jr CSA is responsible for providing customer service support to customers. This includes responding to customer inquiries, providing product information, and assisting customers with their orders. They must be able to effectively communicate with customers, both verbally and in writing. They must also be able to troubleshoot customer issues and provide solutions. Job Skills Required

• Excellent customer service skills

• Strong communication skills

• Ability to troubleshoot customer issues

• Knowledge of customer service software

• Knowledge of product information

• Ability to multitask

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Ability to work in a fast-paced environment

• Ability to work independently and as part of a team

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software

• Knowledge of product information

• Knowledge of company policies and procedures

Job Experience

• Previous customer service experience

• Previous experience in a customer service role

Job Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Provide product information to customers

• Assist customers with their orders

• Troubleshoot customer issues and provide solutions

• Follow up with customers to ensure satisfaction

• Maintain customer records and update customer information

• Adhere to company policies and procedures