Resolution Specialist Jobs
By Alignment Health At California, United States
Computer Skills: Intermediate MS Suite knowledge and experience
Be knowledgeable in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries
Support other projects and duties as assigned by Management
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Minimum of 1-2 years healthcare experience and/or training required; 3-4 years of healthcare experience/training preferred

Are you looking for an exciting new challenge? Join our team as a Credit Resolution Specialist and help us resolve customer credit disputes! You'll be responsible for researching customer accounts, negotiating payment plans, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, this could be the perfect job for you!

A Credit Resolution Specialist is responsible for resolving customer credit disputes and ensuring that customers are satisfied with their credit accounts. They must have excellent customer service skills, be able to work with customers to resolve their disputes, and be able to negotiate with creditors to resolve customer accounts.

What is Credit Resolution Specialist Skills Required?

• Excellent customer service skills
• Strong negotiation and problem-solving skills
• Ability to work with customers to resolve disputes
• Knowledge of credit laws and regulations
• Knowledge of credit reporting and credit scoring
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

What is Credit Resolution Specialist Qualifications?

• Bachelor’s degree in finance, accounting, or related field
• Relevant experience in credit resolution or customer service
• Certification in credit resolution or related field (preferred)

What is Credit Resolution Specialist Knowledge?

• Knowledge of credit laws and regulations
• Knowledge of credit reporting and credit scoring
• Knowledge of customer service principles and practices
• Knowledge of dispute resolution techniques

What is Credit Resolution Specialist Experience?

• Previous experience in credit resolution or customer service
• Experience in dispute resolution
• Experience in negotiating with creditors

What is Credit Resolution Specialist Responsibilities?

• Resolve customer credit disputes
• Negotiate with creditors to resolve customer accounts