Contact Center Solutions Engineering Manager Jobs

· Bachelor’s degree (or an equivalent combination of education and job-related experience)

* Individual contributor working either remotely or hybrid in the Dallas area – relocation available.

* We provide Fortune 500-quality benefits, global exposure, and a commitment to professional development.

* You have 2 to 5 years of Contact Center experience.

· 2 to 5 years of Contact Center experience.

· Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.

Ability to manage multiple projects of varying priorities and timeframes simultaneously

Skills in organizing projects, managing time and priorities

Advanced analytical, evaluative, and objective critical thinking skills

Advanced software skills including Excel and AutoCAD

Strong communication and presentation skills

This position can be remote in the US.

Experience working with enterprise customers and addressing complex solution requirements

Demonstrated ability to collaborate closely with customers and internal management, sales representatives, and product teams

Inspire, enable, coach and manage a team of Zoom Contact Center Solutions Engineers.

Drive customer needs and requirements into product deliverables and help shape Zoom’s Contact Center portfolio.

7+ years experience in CCaaS, telephony, UCaaS or cloud delivered communications technologies

Excellent verbal and written communication skills, including ability to present to customers and key decision makers