Contact Center Service Manager Jobs in Iowa

Experience working with enterprise customers and addressing complex solution requirements

Demonstrated ability to collaborate closely with customers and internal management, sales representatives, and product teams

Inspire, enable, coach and manage a team of Zoom Contact Center Solutions Engineers.

Drive customer needs and requirements into product deliverables and help shape Zoom’s Contact Center portfolio.

7+ years experience in CCaaS, telephony, UCaaS or cloud delivered communications technologies

Excellent verbal and written communication skills, including ability to present to customers and key decision makers

Bachelor's degree, or equivalent work experience

Up to three years of relevant experience

Strong customer service and problem-solving skills

Thorough knowledge of operational functions, systems, policies and procedures of assigned area

Basic knowledge of banking operations

Strong verbal and written communication skills