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Contact Center Service Manager Jobs

Vp, Member Service Contact Center
By Korn Ferry At Sacramento, CA, United States
Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
Provide and continually evolve meaningful reporting on call center performance to Executive Management.
Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
Provide effective leadership to employees and conduct manager evaluations.
Named "Best-in-State" Employer by Forbes for second consecutive year and counting.
Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
Customer Service Manager (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Contact Center Manager Jobs
By Project Lead The Way At United States
Experience with Contact Center management.
Demonstrated experience with Customer Relationship Management (CRM) platforms (*Salesforce).
An associate degree in related field of study or equivalent related experience.
Experience coaching, leading, and managing the work of others.
A passion for practicing and embracing diversity of thought, culture, and experience.
Desire to build, develop and lead a high performing Contact Center team of customer-centric professionals.
Contact Center Solutions Engineering Manager
By Zoom Video Communications, Inc. At , Remote $168,700 a year
Experience working with enterprise customers and addressing complex solution requirements
Demonstrated ability to collaborate closely with customers and internal management, sales representatives, and product teams
Inspire, enable, coach and manage a team of Zoom Contact Center Solutions Engineers.
Drive customer needs and requirements into product deliverables and help shape Zoom’s Contact Center portfolio.
7+ years experience in CCaaS, telephony, UCaaS or cloud delivered communications technologies
Excellent verbal and written communication skills, including ability to present to customers and key decision makers
Service Center Manager - Phoenix, Az
By Computronics Solutions & Recruitment At Phoenix, AZ, United States
Knowledge of Power Generation, Coolers, Chillers
Experience running a $10 million service center
Strong KPI experience for service personnel
Leadership skills running service center
What experience do you have with large machinery, power generators, rebuilding of equipment
Explain your fleet readiness, utilization, inventory and HSE experience
Contact Center Senior Manager
By Grow Therapy At United States
Evaluating channel performance and create agent level dashboards to improve employee management
Manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Running experiments to improve our call scripting and channel / medium mix
Maintaining and reporting metrics on overall and agent level performance, including: bookings, efficiency, and quality.
Improving our scheduling models to handle high and low volume times in order to increase booking efficiency
Projecting hiring needs and thinking through organizational design
Contact Center Program Manager
By Leidos At United States
Develop SOPs, design and enhance the contact center training curriculum & platform, and knowledge management content and solution.
Expertise in contact center performance measures, customer relationship, knowledge, and workforce management.
Knowledge of Agile/Scrum development methodologies and experience.
Manage resources, budget, schedule, customer engagement, technologies and ensure high end-user satisfaction.
Perform detailed analytics using advanced analytical skills and tools, prepare new service implementation plans.
Manage and maintain contact center implementation technology projects to drive self-service with new and enhanced systems and tools.
Customer Service Manager - Contact Center
By Ferguson Enterprises At United States
A minimum of 5 years work experience in a contact center or customer service management role preferred
A bachelor's degree in business administration, management, or a related field. Advanced degrees or certifications in contact center management preferred
Develop training programs to enhance agents' skills and knowledge.
Participating in leadership meetings with management team as a representative for associate concerns, progress, policies, and guidelines
Familiarity with contact center technologies, customer relationship management (CRM) systems, and call center operations. Proficiency in using reporting and analytics
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Customer Service Center - Contact Center
By WesBanco At Bowie, MD, United States

This position works a schedule of 10:30am to 7:00pm Monday through Friday

Contact Center Manager Jobs
By Pacific Life At Knoxville Metropolitan Area, United States
Experience partnering with Workforce Management, influencing/driving forecasts, and experience in annual budgeting processes.
Demonstrated time management and organizational skills
Consistently supports, promotes, and drives change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Business background which includes group benefits experience
Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as claims administration system and workflow tools
Experience leading Contact Centers in Group Benefits
Assistant Service Center Manager
By Southeastern Freight Lines At Valdosta, GA, United States

Overview As an Assistant Service Center Manager, you will manage operations and administrative functions at designated Service Center. These functions include Pickup and Delivery (P&D), ...

Service Center Manager Jobs
By Epiroc At Harrisburg, PA, United States
Develop and implement appropriate business strategies and priorities for each targeted market segment utilizing territory management skills
Effective communication skills, including presenting information and responding to inquiries from Epiroc management and internal/external customers is required
Prior demonstrated experience successfully leading teams of employees is required
Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications
Experience in successfully leading, developing and mentoring teams through the full employee life cycle
Sense of urgency for goal achievement; advanced multi-tasking expertise in a fast-paced environment
Director Contact Center Sales And Service
By Teachers Federal Credit Union At Hauppauge, NY, United States
Demonstrated project and budget management skills
Manage and lead processes for the continuous improvement of the member experience
Effective leadership and analytical skills including working knowledge of high-level budgeting, staffing models, scheduling, and industry technology solutions
Bachelor’s degree required or minimum of eight years’ experience in Call/Contact Center operations or sales and service role managing direct reports
Minimum six years of relevant experience in consumer banking/financial services
Strong mentoring and relationship building skills
Senior Manager, Customer Service (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Contact Center Manager Jobs
By Bobby Dodd Institute At Atlanta Metropolitan Area, United States

Our contact center BPO(Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs. We are seeking a Contact Center Manager responsible for ...

Contact Center Manager Jobs
By Simpluris, Inc. At Orlando, FL, United States
Prepare Monthly Business Review for upper management
Manage operations to achieve executive objectives
Identify bottlenecks and offer solutions for improvement
Manage and train other contact center staff, such as supervisors and leads
Manage contact center supervisor and lead agents
Prepares contact center performance reports
Contact Center Service Manager
By U.S. Bank National Association At , Remote $61,115 - $79,090 a year
Bachelor's degree, or equivalent work experience
Up to three years of relevant experience
Strong customer service and problem-solving skills
Thorough knowledge of operational functions, systems, policies and procedures of assigned area
Basic knowledge of banking operations
Strong verbal and written communication skills