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Contact Center Quality Assurance Specialist Jobs

Contact Center Quality Assurance Analyst
By Northwest At , Buffalo, 14221
Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience
Perform call monitoring and provide trend data to management team
Provide feedback to contact center supervisors and management
Identify and report technical/contact center issues to appropriate IT group and/or Contact Center management
Strive to improve the customer experience
Analyze data and make decisions on where to focus client experience improvement efforts
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Quality Assurance/Risk Management Specialist Southeastern Veterans' Center
By Commonwealth of PA At , $54,181 - $82,387 a year
Minimum Experience and Training Requirements:
Any equivalent combination of experience and training.
A conditional offer of employment will require satisfactory completion of a medical examination and drug screening.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
711 (hearing and speech disabilities or other individuals).
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Supervisor, Quality Assurance, Heritage Hummus Center(Open)
By Boar's Head At , New Castle, In
HACCP certified, or possess a high level of knowledge related to the certification.
Manage and document daily product slicing.
Ensure Label Requirements are met for all bags and boxes.
Cover for the QA Manager in his/her absence
Three (3) to five (5) years experience in quality assurance within a food related environment.
Excellent oral and written communication skills on a general level.
Contact Center Quality Analyst
By Hackensack Meridian Health At , Edison, 08837, Nj
Education, Knowledge, Skills and Abilities Required
Education, Knowledge, Skills and Abilities Preferred
Must have good time management skills.
Manage a roster of agents to meet quality monitoring requirements; daily, weekly and/or monthly.
Associate's Degree in a Business, Healthcare, Psychology or Related Field preferred or equivalent education and/or experience.
Minimum of 3 years of call center experience OR current Patient Access Center team member
Contact Center Specialist - Quality Assurance
By QuinStreet At United States
Knowledge of Customer Relationship Management (CRM) systems is beneficial.
Utilize your in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports.
Provide valuable feedback to management to drive quality and operational improvements within the contact center.
Monitor and analyze customer calls to identify areas of improvement in terms of homeowner satisfaction, agent performance, and client requirements.
Efficiently manage and prioritize daily tasks based on business needs and goals.
At least 6 months of previous experience in customer service and contact center roles.
Contact Center Quality Assurance Analyst, Entry Level - Remote
By Talentify.io At United States
Desired Knowledge, Skills And Abilities
Knowledge of and experience with contact recording systems
Ability to effectively communicate orally and in writing with co-workers and management team
Minimum of six months contact center agent experience
Minimum of one year contact center quality monitoring experience preferred
Provide unbiased and accurate scoring according to approved criteria definitions, quality standards, knowledgebase, and standard operating procedures (SOPs)
Contact Center Quality Auditor
By HomeSafe Alliance At Atlanta, GA, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Juneau, AK, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Colorado Springs, CO, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Greater Jefferson City Area, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At West Baton Rouge Parish County, LA, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Wyoming, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Albuquerque, NM, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Columbus, OH, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Greater Indianapolis, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Rhode Island, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.

Are you looking for an exciting opportunity to join a dynamic team and make a difference in the customer experience? We are looking for a Contact Center Quality Assurance Specialist to join our team and help ensure that our customers receive the highest quality of service. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating customer interactions, providing feedback to agents, and identifying areas of improvement. If you are passionate about customer service and have a keen eye for detail, this could be the perfect job for you!

Overview:

A Contact Center Quality Assurance Specialist is responsible for ensuring that customer service representatives (CSRs) are providing quality customer service. They are responsible for monitoring customer service calls, providing feedback to CSRs, and developing and implementing quality assurance processes.

Detailed Job Description:

The Contact Center Quality Assurance Specialist is responsible for monitoring customer service calls, providing feedback to CSRs, and developing and implementing quality assurance processes. They must be able to identify areas of improvement and provide constructive feedback to CSRs. They must also be able to analyze customer service data and trends to identify areas of improvement. Additionally, they must be able to develop and implement quality assurance processes and procedures.

What is Contact Center Quality Assurance Specialist Job Skills Required?

• Excellent communication skills
• Ability to provide constructive feedback
• Analytical and problem-solving skills
• Knowledge of customer service processes and procedures
• Knowledge of quality assurance processes and procedures
• Ability to work independently and as part of a team
• Ability to multitask and prioritize

What is Contact Center Quality Assurance Specialist Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• Previous experience in customer service or quality assurance
• Knowledge of customer service software and systems
• Knowledge of quality assurance processes and procedures

What is Contact Center Quality Assurance Specialist Job Knowledge?

• Knowledge of customer service processes and procedures
• Knowledge of quality assurance processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and analytics

What is Contact Center Quality Assurance Specialist Job Experience?

• Previous experience in customer service or quality assurance
• Experience in developing and implementing quality assurance processes and procedures

What is Contact Center Quality Assurance Specialist Job Responsibilities?

• Monitor customer service calls and provide feedback to CSRs
• Analyze customer service data and trends to identify areas of improvement
• Develop and implement quality assurance processes and procedures
• Provide constructive feedback to CSRs
• Identify areas of improvement and recommend solutions
• Maintain customer service metrics and analytics