Register
Recruit Create CV

Contact Center Quality Assurance Specialist Jobs

Contact Center Quality Auditor
By HomeSafe Alliance At Huntsville, AL, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Representative
By Allina Health System At , Coon Rapids, 55433, Mn
0 to 2 years of customer service experience required and
Evaluates interactions with customer by listening to calls, reviewing emails or chat transcripts based on established guidelines.
Measures quality using service excellence program.
Recognize and celebrate excellence with written documentation.
Documents feedback of areas needing improvement for each call.
Provides feedback to leadership to leadership regarding trends noticed during quality monitoring.
Quality Assurance Associate - Gmp Biomanufacturing Center
By CEDARS-SINAI At , Los Angeles, Ca $24.82 - $37.23 an hour
Assists with document control and records management.
No experience is required. Three (3) years of experience in Quality or Regulatory compliance is preferred.
Assist in the first-level enforcement of quality processes in compliance with quality procedures.
Assists review of manufacturing processes and cGMP documents following procedures and policies.
Assists in performing root cause analysis and establishing corrective and preventative actions.
Initiates corrective action in accordance with procedures.
Veeva Quality Assurance Specialist(Abramson Cancer Center) (Remote Eligible)
By University of Pennsylvania At , Philadelphia, Pa
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
POSITION IS CONTINGENT UPON CONTINUED FUNDING
Job Location - City, State
To learn more, please visit:
Contact Center Quality Assurance Analyst
By APCO Holdings, LLC At Columbus, OH, United States
Demonstrated strong organizational, time-management, and oral and written communication skills
Requires solid interpersonal skills with the ability to work with both management and staff employees
Real-time Work Force Management experience
Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching.
Associates degree and 3+ years of call center customer service and/or sales experience with emphasis on quality improvement
3+ years of Quality Assurance Analyst experience in a call center environment
Quality Assurance Specialist, Cancer Center
By UT Southwestern At , Dallas, 75390, Tx

Quality Assurance Specialist, Harold C. Simmons Comprehensive Cancer Center Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to ...

Center Quality Assurance Supervisor At El Dorado
By Join Parachute At , El Dorado, 71730, Ar
A bachelor's degree in Biological Science, Business Administration, Nursing, Finance, or a related field or equivalent experience.
Ensure that product meets all regulatory and customer requirements.
Work with the Center Director to determine donor suitability and manage donor deferrals, as needed.
Hire, lead, develop, and manage Quality Assurance team .
Exceptional oral and written communication skills. Ability to express ideas and give direction clearly and swiftly.
Work with the Center Director to maintain product quality, integrity, and safety; donor suitability and safety; and employee safety.
Call Center Quality Assurance Specialist
By SmithRx At , Plano, Tx
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls

Are you looking for an exciting opportunity to join a dynamic team and make a difference in the customer experience? We are looking for a Contact Center Quality Assurance Specialist to join our team and help ensure that our customers receive the highest quality of service. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating customer interactions, providing feedback to agents, and identifying areas of improvement. If you are passionate about customer service and have a keen eye for detail, this could be the perfect job for you!

Overview:

A Contact Center Quality Assurance Specialist is responsible for ensuring that customer service representatives (CSRs) are providing quality customer service. They are responsible for monitoring customer service calls, providing feedback to CSRs, and developing and implementing quality assurance processes.

Detailed Job Description:

The Contact Center Quality Assurance Specialist is responsible for monitoring customer service calls, providing feedback to CSRs, and developing and implementing quality assurance processes. They must be able to identify areas of improvement and provide constructive feedback to CSRs. They must also be able to analyze customer service data and trends to identify areas of improvement. Additionally, they must be able to develop and implement quality assurance processes and procedures.

What is Contact Center Quality Assurance Specialist Job Skills Required?

• Excellent communication skills
• Ability to provide constructive feedback
• Analytical and problem-solving skills
• Knowledge of customer service processes and procedures
• Knowledge of quality assurance processes and procedures
• Ability to work independently and as part of a team
• Ability to multitask and prioritize

What is Contact Center Quality Assurance Specialist Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• Previous experience in customer service or quality assurance
• Knowledge of customer service software and systems
• Knowledge of quality assurance processes and procedures

What is Contact Center Quality Assurance Specialist Job Knowledge?

• Knowledge of customer service processes and procedures
• Knowledge of quality assurance processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and analytics

What is Contact Center Quality Assurance Specialist Job Experience?

• Previous experience in customer service or quality assurance
• Experience in developing and implementing quality assurance processes and procedures

What is Contact Center Quality Assurance Specialist Job Responsibilities?

• Monitor customer service calls and provide feedback to CSRs
• Analyze customer service data and trends to identify areas of improvement
• Develop and implement quality assurance processes and procedures
• Provide constructive feedback to CSRs
• Identify areas of improvement and recommend solutions
• Maintain customer service metrics and analytics