Contact Center Operations Trainer Jobs

Strong attention to detail, analytical and problem solving skills, time management, organizational skills, and multi-tasking abilities

2+ years previous management experience

Required Skills, Abilities and Other Attributes:

Partner with Operations Director to plan and implement innovative ways to improve employee and client experience.

Excellent verbal and written communication skills

5+ years of experience in contact center

Excellent time management skills with a proven ability to meet deadlines.

Establishes and maintains constructive, cooperative, and collaborative internal working relationships. Represents management objectives in a positive and influential manner.

Bachelor’s degree in Education, Organizational Development, Instructional Design, related field, or equivalent experience.

1-2 years training facilitation experience or equivalent financial industry experience.

Excellent verbal and written communication skills.

Excellent organizational skills with attention to detail and business-oriented thinking.