Consumer Support Specialist Jobs in New Jersey , Employment

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Consumer Support Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Consumer Support Specialist is a customer service professional who provides assistance to customers with inquiries, complaints, and other issues related to products and services. They are responsible for responding to customer inquiries, resolving customer complaints, and providing product and service information.

Detailed Job Description:

Consumer Support Specialists are responsible for providing customer service to customers who have inquiries, complaints, and other issues related to products and services. They must be able to effectively communicate with customers in order to provide accurate information and solutions. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must also be able to handle customer complaints in a professional manner.

What is Consumer Support Specialist Job Skills Required?

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot customer issues

• Ability to provide accurate information and solutions

• Ability to handle customer complaints

• Knowledge of customer service principles and practices

• Knowledge of product and service information

What is Consumer Support Specialist Job Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of product and service information

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

What is Consumer Support Specialist Job Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of product and service information

• Knowledge of troubleshooting techniques

• Knowledge of computer systems and software

What is Consumer Support Specialist Job Experience?

• Previous customer service experience

• Previous experience in a customer service role

• Previous experience in a call center environment

What is Consumer Support Specialist Job Responsibilities?

• Respond to customer inquiries and complaints

• Provide accurate information and solutions to customer inquiries and complaints

• Troubleshoot customer issues and provide solutions in a timely manner

• Handle customer complaints in a professional manner

• Maintain customer records and update customer information

• Follow up with customers to ensure satisfaction with solutions provided