It Service Analyst, Consultant
By Blue Shield of California At , El Dorado Hills, Ca $118,800 - $178,200 a year
Requires a Bachelor´s degree and at least 7 years related experience or equivalent combination of education and experience
Requires ability to operate in a high-pressure environment and be comfortable explaining complex technical issues to senior management and above
Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced
Requires strong communication skills and an ability to articulate complex architectures to non-technical audiences
Requires service delivery experience with large scale, enterprise IT systems
Requires excellent and proven problem solving and investigative analysis, root cause analysis skills