Sap It Consultant Customer Service Jobs

Cultivate a knowledge base on all products and services to draw on customer interactions

Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives

1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment

Above-average emotional intelligence and people skills

Daily Responsibilities for our Customer Service Consultant:

Wanted Qualifications for our Customer Service Consultant:

Experience in IT Service Management, IT Support and operations

Experience delivering Professional Services (e.g., training, or consulting) and/or IT operations management

Five to seven plus years of business-related experience, with increasing levels of responsibility

Experience in business process analysis and improvement

Advanced degree and/or expertise/certification (PMP, ITIL, etc.)

Bachelor Degree in Computer Science, Information Systems, or Engineering (or significant equivalent expertise built on the job)

Good data entry and typing skills.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

Strong working knowledge of computer software, including microsoft office.

Excellent interpersonal, customer service, and communication skills.

Listening to customer concerns and providing information, answers, or responses.

Taking orders and processing billings and payments.

Cultivate a knowledge base on all products and services to draw on customer interactions

Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives

1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment

Above-average emotional intelligence and people skills

Daily Responsibilities for our Customer Service Consultant:

Wanted Qualifications for our Customer Service Consultant:

Requires a Bachelor´s degree and at least 7 years related experience or equivalent combination of education and experience

Requires ability to operate in a high-pressure environment and be comfortable explaining complex technical issues to senior management and above

Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced

Requires strong communication skills and an ability to articulate complex architectures to non-technical audiences

Requires service delivery experience with large scale, enterprise IT systems

Requires excellent and proven problem solving and investigative analysis, root cause analysis skills

Cultivate a knowledge base on all products and services to draw on customer interactions

Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives

1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment

Above-average emotional intelligence and people skills

Deliver friendly customer service while providing information about the products and services to existing and potential customers

Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude

Cultivate a knowledge base on all products and services to draw on customer interactions

Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives

1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment

Above-average emotional intelligence and people skills

Deliver friendly customer service while providing information about the products and services to existing and potential customers

Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude

Experience utilizing ticketing software for incident and time management.

Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely.

Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Utilize systems used to collect hardware and software inventory, deployment of software on demand, and manage software configurations on client computers.

Assists customers in determining hardware and software requirements for specific applications

Professional experience (typically 1-3 years) providing technical support and troubleshooting for workstations running Windows 10/11 and Microsoft Office 365 application suite.

You convince us with long term professional experience in the area of Customer Service applications (preferably more than 10 years)

You have rollout experience and at least 1 end to end implementation

You have in-depth application knowledge in the SAP Customer Service environment (CS, interfaces to e-ticketing and dispatch tools, installed base)

In this respect, you distinguish yourself through very good English skills, both written and spoken.

Required skills to have for the success of this role

You drive the further development and roll-out of this system in SAP Customer Service (CS)