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Construction Customer Care Representative Jobs in Michigan

Hr Customer Care Representative (Temp)
By University of Michigan At , Ann Arbor, 48109, Mi $16.25 an hour
Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets
Develop subject matter expertise in areas of Benefits for Open Enrollment.
You will use data entry software.
Access records in multiple systems to resolve inquiries.
Communicate via both email and phone to collect additional information and provide updates on ticket status.
Work in a collaborative environment, with business partners, customers, and colleagues.

Are you looking for an exciting opportunity to use your customer service skills to help others? We are looking for a Construction Customer Care Representative to join our team and provide exceptional customer service to our clients. As a Customer Care Representative, you will be responsible for responding to customer inquiries, resolving customer issues, and providing support to our construction team. If you are passionate about helping others and have a knack for problem-solving, this could be the perfect job for you!

What is Construction Customer Care Representative Skills Required?

• Excellent customer service skills
• Knowledge of construction industry
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment

What is Construction Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of construction industry
• Knowledge of customer service principles and practices

What is Construction Customer Care Representative Knowledge?

• Knowledge of construction industry
• Knowledge of customer service principles and practices
• Knowledge of Microsoft Office Suite

What is Construction Customer Care Representative Experience?

• Previous customer service experience
• Experience in the construction industry

What is Construction Customer Care Representative Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide suggestions for improvement
• Assist with other customer service related tasks as needed