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Computer Support Engineer 1 Jobs in New York

Computer Support Analyst Level 1-3
By Metropolitan Transportation Authority At , New York, 10004
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Timely and accurate completion of all Call Center data in accordance with IT requirements.
Same as Level 1 with the following additional responsibilities:
Evaluate user requests and requirements and recommend effective technological solutions.
Same as Level 2 with the following additional responsibilities:
Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
Computer Specialist (Sw) Levels 1-4 Represented
By Metropolitan Transportation Authority At , New York, 10004, Ny From $105,472 a year

Description Title: Computer Specialist (SW) I-IV, Middleware/Systems Administrator Last Date of Filing: Open until filled Department: MTA IT Division/Unit: Enterprise Applications ...

Computer Specialist (Sw) 1-4 Twu
By Metropolitan Transportation Authority At , New York, Ny From $105,472 a year
Experience with ServiceNow modules including Incident, Service Request, Change, Problem, Knowledge Management, and reports.
Demonstrated progressive experience in the management of a technical support team.
Demonstrated strong project management skills.
Based on evaluation of education, skills, experience, and interview.
Ability to communicate effectively with all levels of management.
Ability to manage multiple responsibilities simultaneously and anticipate future needs.

Are you looking for a challenging and rewarding career in computer support engineering? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Computer Support Engineer 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description Computer Support Engineer 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They must have excellent customer service skills and be able to communicate effectively with customers. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose computer problems
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Certification in relevant computer systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of operating systems
• Knowledge of networking systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and diagnostic techniques
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in a computer support role
Job Responsibilities
• Respond to customer queries and provide technical assistance
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to identify and isolate problems
• Determine and implement solutions to computer-related problems
• Provide customer service and technical support to customers
• Monitor computer systems to ensure proper functioning
• Maintain records of customer interactions and transactions