Computer Specialist (Sw) 1-4 Twu

Description

Title: Computer Specialist (SW) I-IV – (IT Client Support)

First Date of Posting: ASAP

Last Date of Filing: Open Unit Filled

Authority: MTAHQ

Department: MTA IT

Division/Unit: IT Product Management

Reports to: Director, Office IT Infrastructure Desktop Management

Work Location: 2 Broadway, Manhattan

Hours of Work: 9:00 AM -5:30 PM (7 hours/day) or as required

COMPENSATION

Salary range:

Computer Spec. (SW) 1 TWU:$99,579 - $107,924

Computer Spec. (SW) 2 TWU:$103,742 - $116,216

Computer Spec. (SW) 3 TWU:$112,029 - $126,386

Computer Spec. (SW) 4 TWU:$120,179 - $144,711

**SELECTED CANDIDATE WILL BE APPOINTED TO MaBSTOA PAYROLL**

RESPONSIBILITIES

The selected candidate will perform information technology functions related to design, implementation, enhancement, and maintenance of systems applications and/or related software functions.

Computer Specialists (Software), under supervision, with considerable latitude for independent action or the exercise of independent judgment, are responsible for the analysis, design, development, implementation, enhancement, maintenance and security of hardware and application systems, database management systems, operating systems, data communications systems, applications, mobile applications, websites, and/or related software functions; may supervise a unit engaged in work related to these areas or may independently perform related work of a highly complex, technical nature.

The candidate acts as a key point of contact for internal/external customers defining business goals and measurements; building and maintaining strong relationships; and measuring/monitoring performance to drive continuous improvement and customer satisfaction.

EDUCATION AND EXPERIENCE

• Education and/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. A master’s degree in computer science or a related computer field may be substituted for one year of the required experience in "1" or "2" above.
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time computer software experience as described in "1" above including one year in a project leader capacity or as a major contributor on a complex project; or
• A baccalaureate degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field and two years of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, systems programming, data communications, including one year in a project leader capacity or as a major contributor on a complex project; or

However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience in a project leader capacity or as a major contributor on a complex project.

Note : To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

DESIRED SKILLS

• Perform complex queries and data analysis using Microsoft Excel, Access, Power BI, Tableau etc.
• Liaison with various in-house maintenance groups and user departments and MTA IT.
• Translate business needs into application configuration, test and implementation plans.
• Maintain configuration control processes with detailed and traceable documentation.
• Visit various field locations as needed for support.
• Install and/or upgrade software, resolve problems, configure/provision, and monitor capacity/performance.
• Under general supervision, responsible for the upgrade, maintenance, testing and troubleshooting of hardware/software and field support maintenance of workstations/printers/service now platform.
• Provide technical support, training and knowledge transfer, as required, to operations staff.
• Diagnose and troubleshoot software and maintain/update documentation.
• Write and troubleshoot complex business rules and understand programs, to facilitate business, technical analysis, and changes.
• Develop and execute test plans and procedures for maintenance assets hardware and software.

• Proven team leader with excellent facilitation skills.
• Exceptional verbal/written presentation, leadership, and communication skills.
• Experience with ServiceNow modules including Incident, Service Request, Change, Problem, Knowledge Management, and reports.
• Dedicated to providing high-quality innovative service.
• Ability to communicate effectively with all levels of management.
• Proven practical problem solving, decision making, critical thinking, leadership, and analytical skills.
• Ability to create and tailor communications and solutions appropriate for the audience and the situation.
• Demonstrated progressive experience in the management of a technical support team.
• Ability to adapt to shifting needs and demands of the business departments.
• Advanced organizational skills with the ability to create, redesign and integrate complex corporate systems.
• Demonstrated understanding of and ability to administer corporate policies and procedures effectively and consistently.
• Ability to be assertive and diplomatic with team, stakeholders, and peers to prioritize workload and to perform in a high-pressure environment.
• Ability to manage multiple responsibilities simultaneously and anticipate future needs.
• Ability to work as a team player with team, stakeholders, and peers to establish goals, objectives, and action plans.
• Demonstrated strong project management skills.

SELECTION METHOD

Based on evaluation of education, skills, experience, and interview.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate.

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.

HOW TO APPLY

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.