COMMUNICATIONS CENTER AGENT Jobs in Illinois , Employment

Are you looking for an exciting opportunity to use your communication skills? Join our team as a Communications Center Agent and be part of a dynamic and growing organization!

A Communications Center Agent is responsible for providing customer service and support to customers via telephone, email, and other communication channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing accurate information.

What is COMMUNICATIONS CENTER AGENT Skills Required?

• Excellent customer service and communication skills

• Ability to multi-task and prioritize tasks

• Ability to work independently and as part of a team

• Proficiency in using computers and other communication technologies

• Ability to remain calm and professional in stressful situations

What is COMMUNICATIONS CENTER AGENT Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

What is COMMUNICATIONS CENTER AGENT Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of communication protocols

• Knowledge of customer service software

What is COMMUNICATIONS CENTER AGENT Experience?

• Previous customer service experience

• Experience in a call center environment

• Experience in using customer service software

What is COMMUNICATIONS CENTER AGENT Responsibilities?

• Respond to customer inquiries via telephone, email, and other communication channels

• Resolve customer issues in a timely and professional manner

• Provide accurate information to customers

• Update customer records in customer service software

• Follow up with customers to ensure their satisfaction