Commercial Airlines Technical Account Manager Jobs

Work with the NAL Corporate Travel Manager to manage compliance to company travel policy and preferred vender programs.

Working knowledge of travel systems and Concur

Minimum of four days in the office and one remote

Company benefits including medical/dental/vision/life insurance/Vacation-PTO and paid holidays.

Assist with utilizing unused tickets on file for travelers.

Assist with special requests to coordinate travel arrangements.

Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations

Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Associates at Flik Hospitality are offered many fantastic benefits.

At least 1-3 years of relevant experience

Operational knowledge of cash handling procedures and food service equipment

ServSafe or Department of Health Certification is preferred

3-5 years in Customer / Key Account Management experience including sophisticated and difficult negotiations

Excellent understanding of P&L management

Excellent forecasting skills, across all metrics: depletions, shipments, Trade Spend & A&P

Lead cross-functional team work with finance, customer marketing etc. to create exceptional JBPs

Run & deliver the P&L and leads S&OP & AOP cycle.

Agrees Joint Business Plans/Diageo 365 essentials which deliver long term, sustainable value for all collaborators

Drive and manage communications and relationships with customers’ technical community with special focus on pre-RFQ activities

Min. 10 years experience in Automotive Industry and technical customer-facing role

Strong influencing, writing, and verbal communication skills

So, what will you be doing as a Technical Account Manager?

Grow, develop, and maintain successful customer relationships with OEM and Tier-1 customers within North America

Plan, develop and execute the OEM and Tier-1 long term customer acquisition strategy to profitably grow the business

5-year experience in an enterprise-level customer-facing role (e.g. Professional Services, Technical Account Management, Solutions Consultant, Sales, Customer Success).

2+ years experience with direct project management responsibility to oversee complex projects cross-functionally with internal and external stakeholders.

Strong organizational and time management skills

The Technical Account Manager (TAM) is a subject matter expert on our Skills products and dedicated to specific business accounts.

Promoting early adoption of new platform capabilities, ensuring our largest accounts are also our product champions.

Minimum 1-year experience as a subject-matter expert or onboarding capacity, primarily communicating through email and Zoom.

3-5 years in Customer / Key Account Management experience including sophisticated and difficult negotiations

Excellent understanding of P&L management

Excellent forecasting skills, across all metrics: depletions, shipments, Trade Spend & A&P

Lead cross-functional team work with finance, customer marketing etc. to create exceptional JBPs

Run & deliver the P&L and leads S&OP & AOP cycle.

Agrees Joint Business Plans/Diageo 365 essentials which deliver long term, sustainable value for all collaborators

Minimum of 5 years technical account management experience, project management experience a plus

Experience in event management a plus

Project management certification(s) a plus

Strong familiarity with project management software tools, methodologies, and best practices

You’re highly organized and able to manage multiple priorities at once while paying close attention to detail

Experience seeing projects through the full life cycle and delivering successful results

Demonstrate effective time management skills

Exposure to the latest and greatest technologies (virtualization, cloud computing, disaster recovery, cyber security, remote monitoring and management)

Educational reimbursement (certification tests, books, and training materials)

Network firewalls and managed switches

Excellent analytical, organizational, and interpersonal skills

Ability to demonstrate professional written and verbal skills

Lead, coach, and manage a team of Technical Account Managers.

Manage the delivery of TAM commitments to customers and ensure an overall high level of customer satisfaction across Support services.

Establish clear and open lines of communication with our enterprise customers and drive adoption of Cohesity Products.

Hire, develop, mentor, and train TAMs to ensure their success and customer satisfaction.

Establishing relationships with management teams of portfolio companies

Prior experience in a finance, strategy, or consulting organization

Experience in undertaking due diligence processes and reviewing finance and legal documentation

Experience building three-statement financial models and performing comprehensive valuation analyses

Successful completion of interview required to meet job qualification

Lead individual projects as we pursue strategic investment transactions.

3+ years of customer relationship management experience – large/complex enterprise, customer-facing, and executive-level customer relationship.

Lead, coach, and manage a team of Technical Account Managers.

Manage the delivery of TAM commitments to customers and ensure an overall high level of customer satisfaction across Support services.

Bachelor's degree from an accredited 4-year institution or equivalent experience.

3+ years of experience leading customer facing technical teams in a fast-paced environment.

Presentation and communication skills up to C level customer contacts.

3+ years relevant work experience in a customer-facing, technical account management role with hands on experience in digital technologies required

Understanding and explaining the Automation Anywhere application, features and benefits as it relates to customer needs

Achievement of related RPA certifications or a desire to obtain them is preferred

Knowledge in programming .NET (C#, C++, VB, Java or Powershell)

Flexible work schedule / remote roles

Variety of health care and well-being benefits

Expertise, knowledge, and skillsets that contribute to the development of projects and Technical Account Management objectives.

Experience with project management, customer success, training and/or customer service

Uses effective time management for projects and meetings while adhering to deadlines.

Product knowledge of GHX products or relatable supply chain experience

Independently creates and implements account plans to increase product utilization for all Technical Account-managed customers.

Internet savvy and computer literacy with proficiency in Microsoft Office applications, particularly advanced knowledge of Excel

Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)

Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)

Provide timely feedback to the management team on customer trends, issues and needs

Analyze process flow and application of tools to identify and implement improvements that promote a painless customer experience.

Less than 2 years Reporting Experience ()

Business Strategy Knowledge of wireless and wireline business preferred (Preferred)

Work closely with customer success management to ensure the partner’s GTM and customer experience requirements are being met

Contribute to the betterment and longevity of the team by providing feedback, training new hires, and offering solutions for process improvement

Excellent presentation, communication, and organizational skills

Drive product enablement and the partner’s adoption and utilization of the Palmetto tech platforms

Share best practice and benchmarking metrics with partners, challenging them to be best-in-class and industry competitive with their peers

Coordinate the efforts between support and engineering teams to quickly and cohesively address high-severity tickets and bugs, escalating when needed

Monitor platform performance for the customer and identify vulnerabilities or opportunities to streamline and communicate your recommendations

Identify areas to improve the customer’s support experience

5-8+ years of relevant technical support experience

Experience in working with dedicated customer accounts and communicating with key stakeholders

Background in partnering with Customer Experience teams to develop business strategies for enterprise customers

Experience supporting SaaS products highly preferred

Collaborate internally to manage customer success plan and escalations

Deep EHR integration and workflow knowledge

Demonstrated experience with expanding customers and building franchises

Interest in working with ambiguous and changing responsibilities and initiatives

100% remote first culture (must be based in the US)

Medical/Dental/Vision Benefits on Day 1