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Clinical Help Desk Technician Jobs in Florida

Help Desk Technician Jobs
By STOPSO At Orlando, FL, United States
Education, Experience, And Security Requirements
Analyze and resolve trouble tickets utilizing tools such as remote desktop
Meet established service level metrics for call response, technical support, and customer service
Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented
Resolve trouble calls; in person at the help desk, over phone, and/or through email
Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual
Help Desk Technician Jobs
By A. Duda & Sons, Inc. At Oviedo, FL, United States
Microsoft, Cisco, service management certifications (preferred)
A+, Server +, Network+ knowledge (certification preferred)
Working knowledge of Microsoft Suite of applications and remote control tools
Strong customer service and organizational skills, including excellent interpersonal and communication skills
Working experience troubleshooting software and hardware issues
Knowledge of ITIL foundation (preferably ITiLv3 certified)
Help Desk Technician Jobs
By Laiba technology At Fort Myers, FL, United States

Experience in IT Desktop Support and Team Management in Client Facing RolesThis position Leads IT Deskside staff with technical support or desktop/laptop computers, applications, printers and related ...

Help Desk Technician I
By Astadia At , Jacksonville, 32258, Fl
Gradually handling more complex and/or sensitive inquiries, which demand a higher level of knowledge and skills.
Build and Utilize knowledge base information to answer customer inquiries.
Knowledge of various computer software applications, Excel, Word, Power Point and Power Bi.
Knowledge of proper customer relationship/customer service practices.
Exceptional Written and verbal communication skills.
Spreadsheet preparation and tracking skills.

Are you looking for an exciting opportunity to use your technical skills in a clinical setting? We are looking for a Clinical Help Desk Technician to join our team! You will be responsible for providing technical support to our clinical staff and ensuring that our systems are running smoothly. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview A Clinical Help Desk Technician is responsible for providing technical support to healthcare professionals and patients. They are the first point of contact for any technical issues that arise in a healthcare setting. They provide technical assistance to healthcare professionals and patients, troubleshoot and resolve technical issues, and provide technical advice and guidance. Detailed Job Description A Clinical Help Desk Technician is responsible for providing technical support to healthcare professionals and patients. They are the first point of contact for any technical issues that arise in a healthcare setting. They provide technical assistance to healthcare professionals and patients, troubleshoot and resolve technical issues, and provide technical advice and guidance. They must be knowledgeable about the various healthcare systems and technologies used in the healthcare setting. They must be able to communicate effectively with healthcare professionals and patients, and must be able to work independently and as part of a team. Job Skills Required
• Knowledge of healthcare systems and technologies
• Excellent communication and customer service skills
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in a healthcare setting
• Certification in healthcare IT systems
• Knowledge of HIPAA regulations
Job Knowledge
• Knowledge of healthcare systems and technologies
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of HIPAA regulations
Job Experience
• Experience in a healthcare setting
• Experience in providing technical support
• Experience in troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical assistance to healthcare professionals and patients
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Maintain and update healthcare systems and technologies
• Monitor and maintain network systems and protocols
• Ensure compliance with HIPAA regulations