Client Support Supervisor Jobs in New York , Employment

Are you looking for a challenging and rewarding role in client support? We are looking for an experienced Client Support Supervisor to join our team and help us provide exceptional customer service. You will be responsible for leading and managing a team of client support specialists, ensuring customer satisfaction and resolving customer issues. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

Overview:

The Client Support Supervisor is responsible for providing excellent customer service to clients and ensuring that all customer inquiries are handled in a timely and professional manner. The Client Support Supervisor will be responsible for managing a team of customer service representatives and providing guidance to ensure that customer inquiries are handled efficiently and effectively.

Detailed Job Description:

The Client Support Supervisor will be responsible for providing excellent customer service to clients and ensuring that all customer inquiries are handled in a timely and professional manner. The Client Support Supervisor will be responsible for managing a team of customer service representatives and providing guidance to ensure that customer inquiries are handled efficiently and effectively. The Client Support Supervisor will be responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and ensuring that customer inquiries are handled in accordance with company policies and procedures. The Client Support Supervisor will also be responsible for resolving customer complaints, escalating customer inquiries to the appropriate department, and providing customer service training to new customer service representatives.

What is Client Support Supervisor Job Skills Required?

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to manage and motivate a team

• Ability to handle customer inquiries in a professional manner

• Ability to resolve customer complaints

• Knowledge of customer service policies and procedures

• Knowledge of customer service software

• Knowledge of Microsoft Office Suite

What is Client Support Supervisor Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field

• At least 3 years of customer service experience

• At least 1 year of supervisory experience

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to manage and motivate a team

• Ability to handle customer inquiries in a professional manner

• Ability to resolve customer complaints

What is Client Support Supervisor Job Knowledge?

• Knowledge of customer service policies and procedures

• Knowledge of customer service software

• Knowledge of Microsoft Office Suite

What is Client Support Supervisor Job Experience?

• At least 3 years of customer service experience

• At least 1 year of supervisory experience

What is Client Support Supervisor Job Responsibilities?

• Provide excellent customer service to clients

• Manage a team of customer service representatives

• Monitor customer service performance

• Provide feedback and coaching to customer service representatives

• Ensure customer inquiries are handled in accordance with company policies and procedures

• Resolve customer complaints

• Escalate customer inquiries to the appropriate department

• Provide customer service training to new customer service representatives