Client Specialist Supervisor Jobs in California , Employment

Are you looking for an exciting and rewarding career as a Client Specialist Supervisor? We are looking for a motivated and experienced individual to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing client relationships, resolving customer inquiries, and ensuring customer satisfaction. If you have a passion for customer service and a desire to make a difference, this is the job for you!

Overview The Client Specialist Supervisor is responsible for overseeing the day-to-day operations of the Client Specialist team. This includes providing guidance and support to the team, ensuring that customer service standards are met, and resolving customer inquiries and complaints. Detailed Job Description The Client Specialist Supervisor is responsible for managing the day-to-day operations of the Client Specialist team. This includes providing guidance and support to the team, ensuring that customer service standards are met, and resolving customer inquiries and complaints. The Supervisor will also be responsible for developing and implementing strategies to improve customer service and satisfaction. The Supervisor will also be responsible for monitoring team performance and providing feedback and coaching to team members. Job Skills Required

• Excellent customer service and communication skills

• Strong problem-solving and decision-making skills

• Ability to work independently and as part of a team

• Ability to manage multiple tasks and prioritize effectively

• Knowledge of customer service principles and practices

• Knowledge of relevant software applications

Job Qualifications

• Bachelor’s degree in business, management, or related field

• At least 3 years of experience in customer service or a related field

• Previous supervisory experience

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of relevant software applications

• Knowledge of customer service metrics and performance indicators

Job Experience

• At least 3 years of experience in customer service or a related field

• Previous supervisory experience

Job Responsibilities

• Oversee the day-to-day operations of the Client Specialist team

• Provide guidance and support to the team

• Ensure customer service standards are met

• Resolve customer inquiries and complaints

• Develop and implement strategies to improve customer service and satisfaction

• Monitor team performance and provide feedback and coaching to team members