Client Services Supervisor Jobs in California , Employment

Are you looking for a rewarding career in client services? We are looking for an experienced Client Services Supervisor to join our team and lead our client services team to success. You will be responsible for providing exceptional customer service, managing client relationships, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication and problem-solving skills, then this is the perfect job for you!

Overview:

A Client Services Supervisor is responsible for providing excellent customer service to clients, managing client relationships, and overseeing the client services team. They are responsible for ensuring that all client needs are met in a timely and professional manner. They must be able to communicate effectively with clients, resolve customer service issues, and provide solutions to client inquiries.

Detailed Job Description:

The Client Services Supervisor is responsible for overseeing the client services team and providing excellent customer service to clients. They will be responsible for managing client relationships, resolving customer service issues, and providing solutions to client inquiries. They will also be responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to team members. Additionally, they will be responsible for ensuring that client needs are met in a timely and professional manner.

What is Client Services Supervisor Job Skills Required?

• Excellent customer service and communication skills

• Ability to manage client relationships

• Ability to resolve customer service issues

• Ability to provide solutions to client inquiries

• Knowledge of customer service policies and procedures

• Ability to monitor customer service performance

• Ability to provide feedback and coaching to team members

• Ability to work independently and as part of a team

What is Client Services Supervisor Job Qualifications?

• Bachelor’s degree in business, customer service, or related field

• At least 3 years of customer service experience

• At least 1 year of supervisory experience

• Knowledge of customer service principles and practices

• Knowledge of customer service software and tools

What is Client Services Supervisor Job Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of customer service software and tools

• Knowledge of customer service policies and procedures

• Knowledge of customer service performance metrics

What is Client Services Supervisor Job Experience?

• At least 3 years of customer service experience

• At least 1 year of supervisory experience

• Experience in developing and implementing customer service policies and procedures

• Experience in providing feedback and coaching to team members

What is Client Services Supervisor Job Responsibilities?

• Provide excellent customer service to clients

• Manage client relationships

• Resolve customer service issues

• Provide solutions to client inquiries

• Develop and implement customer service policies and procedures

• Monitor customer service performance

• Provide feedback and coaching to team members

• Ensure that client needs are met in a timely and professional manner