Client Service Rep Jobs
By Vanderbilt University Medical Center At Nashville, TN, United States
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with services
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client or customer’s questions
Troubleshooting common issues with a product or services

Are you looking for a job that will allow you to use your customer service skills to make a difference? We are looking for a Client Service Rep to join our team and provide exceptional customer service to our clients. As a Client Service Rep, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you are looking for a rewarding career that allows you to make a difference in the lives of others, this is the job for you!

What is Client Service Rep Skill Requirements?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Client Service Rep Qualifications?

• High school diploma or equivalent
• Previous customer service experience preferred

What is Client Service Rep Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures

What is Client Service Rep Experience?

• Previous experience in a customer service role

What is Client Service Rep Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Process orders, forms, applications, and requests
• Resolve customer complaints and concerns
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Identify and escalate priority issues
• Document all customer interactions and transactions