Client Operations Supervisor Jobs in New Jersey , Employment

Are you looking for an exciting and rewarding opportunity to lead a team of client operations professionals? We are seeking an experienced Client Operations Supervisor to join our team and help us provide exceptional customer service to our clients. As the Client Operations Supervisor, you will be responsible for overseeing the day-to-day operations of the client operations team, ensuring that all customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer service and satisfaction. If you have strong leadership skills, excellent communication and problem-solving abilities, and a passion for customer service, then this could be the perfect job for you!

Overview The Client Operations Supervisor is responsible for managing the day-to-day operations of a client services team. This includes overseeing the team’s workflow, ensuring customer satisfaction, and providing guidance and support to team members. The Client Operations Supervisor is also responsible for developing and implementing strategies to improve customer service and operational efficiency. Detailed Job Description The Client Operations Supervisor is responsible for overseeing the day-to-day operations of a client services team. This includes managing the team’s workflow, ensuring customer satisfaction, and providing guidance and support to team members. The Client Operations Supervisor is also responsible for developing and implementing strategies to improve customer service and operational efficiency.

Specific duties include:

• Developing and implementing strategies to improve customer service and operational efficiency

• Overseeing the team’s workflow and ensuring customer satisfaction

• Providing guidance and support to team members

• Monitoring team performance and providing feedback

• Developing and maintaining relationships with clients

• Ensuring compliance with company policies and procedures

• Resolving customer complaints and issues

• Identifying and addressing potential areas of improvement

Job Skills Required

• Excellent communication and interpersonal skills

• Strong organizational and problem-solving skills

• Ability to work independently and as part of a team

• Ability to manage multiple tasks and prioritize effectively

• Knowledge of customer service principles and practices

• Knowledge of operational processes and procedures

• Proficient in Microsoft Office Suite

Job Qualifications

• Bachelor’s degree in Business Administration, Management, or related field

• 5+ years of experience in customer service or operations management

• Proven track record of successful customer service and operational management

• Experience in developing and implementing strategies to improve customer service and operational efficiency

Job Knowledge