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Client Experience Team Lead Jobs in Arkansas

Customer Experience Team Lead - 12:30-9:00Pm Est
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Client Success Team Lead
By Beyond Finance At United States
Will work collaboratively with the CSD Manager to help manage daily team responsibilities and
Technical Proficiency with Client Relationship Management system (CRM) – Brings existing
With the CSD Manager, provide statistical and performance feedback and coaching on a regular basis
Assists the CSD Manager with daily operations of the call center to include the development,
Organizational Skills – Can thoroughly organize and plan individual work tasks in order to maximize
Provide daily direction and communication to employees so that customer service calls are answered
Customer Experience Team Lead
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely

Are you a natural leader with a passion for delivering exceptional client experiences? We’re looking for an experienced Client Experience Team Lead to join our team and help us create an unforgettable customer journey. You’ll be responsible for leading a team of customer service professionals, developing strategies to ensure customer satisfaction, and driving continuous improvement. If you’re looking for an exciting opportunity to make a real impact, this is the job for you!

Overview The Client Experience Team Lead is responsible for leading a team of customer service professionals to ensure that all customer inquiries and requests are handled in a timely and professional manner. The Team Lead will be responsible for providing guidance and support to team members, developing and implementing customer service strategies, and ensuring that customer service standards are met. Detailed Job Description The Client Experience Team Lead will be responsible for leading a team of customer service professionals in providing excellent customer service. The Team Lead will be responsible for developing and implementing customer service strategies, monitoring customer service performance, and providing guidance and support to team members. The Team Lead will also be responsible for ensuring that customer service standards are met, resolving customer complaints, and providing feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to manage multiple tasks and prioritize effectively
• Ability to problem solve and make decisions
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 3+ years of customer service experience
• 1+ years of experience in a leadership role
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service strategies
• Knowledge of customer service performance metrics
Job Experience
• 3+ years of customer service experience
• 1+ years of experience in a leadership role
• Experience in developing and implementing customer service strategies
• Experience in resolving customer complaints
• Experience in providing feedback to management
Job Responsibilities
• Lead a team of customer service professionals
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide guidance and support to team members
• Ensure that customer service standards are met
• Resolve customer complaints
• Provide feedback to management