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Client Engagement Lead Jobs in Massachusetts

Engagement Lead - Food Service
By Divert At Concord, MA, United States
Provide regular reports on sales activities, pipeline progress, and market insights to management.
Collaborate with internal teams, including marketing and customer success, to ensure seamless onboarding and exceptional customer experiences.
2-4 years of successful sales experience, preferably in the food service or related industry.
Exceptional interpersonal and communication skills, capable of building rapport and influencing potential clients.
Proficiency in utilizing CRM systems and other sales tools to manage leads and track progress.
Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)
Sr Dir, Consumer Engagement, Client Marketing
By TIAA At Waltham, MA, United States
Manages campaign planning, development and execution in partnership with Sales and functional marketing team members.
Leads strategy development and delivery of Go-To-Market plans for client segments and executes deliverables against plan.
Establishes and maintains strong working relationships and collaboration with sales organization and business partners.
Develops appropriate departmental measurements and key performance indicators (KPIs) based on overall business goals.
Provides tactical and custom marketing support aligned with Client marketing support model in partnership with functional areas of marketing.
5+ Years Required; 7+ Years Preferred

Are you a natural leader with a passion for client engagement? We are looking for a Client Engagement Lead to join our team and help us build strong relationships with our clients. You will be responsible for developing and executing strategies to increase client satisfaction and loyalty. If you have a knack for understanding customer needs and a drive to exceed expectations, this could be the perfect opportunity for you!

A Client Engagement Lead is responsible for managing and developing relationships with clients and ensuring that their needs are met. They are also responsible for developing strategies to increase customer satisfaction and loyalty. To become a Client Engagement Lead, you should have a degree in business, marketing, or a related field. You should also have strong communication, interpersonal, and problem-solving skills. Skills required for a Client Engagement Lead include excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to think strategically. Knowledge of customer service, marketing, and sales strategies is also important. Responsibilities of a Client Engagement Lead include developing and implementing strategies to increase customer satisfaction and loyalty, managing client relationships, and providing customer service. They also need to be able to identify opportunities for growth and develop strategies to capitalize on them. Experience in customer service, sales, or marketing is beneficial for a Client Engagement Lead. They should also have a good understanding of the industry and the company’s products and services. Qualifications for a Client Engagement Lead include a degree in business, marketing, or a related field. They should also have strong communication, interpersonal, and problem-solving skills. Tools that can help a Client Engagement Lead work more effectively include customer relationship management (CRM) software, customer feedback systems, and analytics tools. Good tips to help a Client Engagement Lead do their job more effectively include staying organized, staying up to date on industry trends, and developing relationships with clients. Common interview questions for a Client Engagement Lead include: “What strategies have you used to increase customer satisfaction and loyalty?”, “How do you handle difficult customer situations?”, and “What experience do you have in customer service?”