Client Care Associate Jobs in New Jersey , Employment

Do you have a passion for helping people? We are looking for a Client Care Associate to join our team and provide exceptional customer service to our clients. If you are a people person with excellent communication skills, then this is the job for you!

What is Client Care Associate Skill Requirements?

• Excellent customer service skills

• Excellent communication skills, both written and verbal

• Ability to multi-task and prioritize

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

• Proficiency in Microsoft Office Suite

• Knowledge of customer service software and databases

What is Client Care Associate Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

What is Client Care Associate Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

• Knowledge of CRM systems and practices

What is Client Care Associate Experience?

• Previous customer service experience

• Previous experience in a call center environment

What is Client Care Associate Responsibilities?

• Respond to customer inquiries via phone, email, and chat

• Provide accurate information about products and services

• Troubleshoot customer issues and provide solutions

• Process orders, forms, and applications

• Follow up with customers to ensure satisfaction

• Document and update customer records in the database

• Identify and escalate priority issues

• Follow up on customer interactions