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Chat Agent Jobs in New York

Senior Analyst - Chat
By Amex At , New York $55,000 - $105,000 a year
Technical/capability project management skills preferred
Define the offer strategy in partnership with product and marketing partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and CCPs
Bring new and innovative treatments and chat capabilities to market
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Experience implementing customer marketing strategies and ability to articulate and measure success
Senior Analyst - Chat
By American Express At New York, NY, United States
Technical/capability project management skills preferred
Define the offer strategy in partnership with product and marketing partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and CCPs
Bring new and innovative treatments and chat capabilities to market
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Experience implementing customer marketing strategies and ability to articulate and measure success
Live Chat Agent Jobs
By WhiteCrow Research At New York, United States
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Manage large amounts of incoming calls
Work with customer service manager to ensure proper customer service is being delivered
Open and maintain customer accounts by recording account information
Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information

Are you looking for a fun and rewarding job? Become a Chat Agent and help customers with their inquiries while providing excellent customer service! Join our team and make a difference today!

Overview: A chat agent is a customer service representative who provides support to customers through online chat. They are responsible for responding to customer inquiries, providing helpful information, and resolving customer issues. They must be knowledgeable about the company’s products and services and be able to provide accurate and timely responses. How to Become a Chat Agent: To become a chat agent, you will need to have excellent communication skills, be able to multitask, and have a good understanding of customer service. You will also need to be knowledgeable about the company’s products and services. Additionally, you may need to have experience with customer service software and be familiar with basic computer programs. Chat Agent Skills: To be successful as a chat agent, you will need to have excellent communication skills, be able to multitask, and have a good understanding of customer service. You should also be knowledgeable about the company’s products and services and be able to provide accurate and timely responses. Additionally, you should be familiar with customer service software and basic computer programs. Chat Agent Knowledge: As a chat agent, you should have a good understanding of customer service and the company’s products and services. You should also be familiar with customer service software and basic computer programs. Additionally, you should have a good understanding of the company’s policies and procedures. Chat Agent Responsibilities: As a chat agent, your responsibilities will include responding to customer inquiries, providing helpful information, and resolving customer issues. You will also be responsible for maintaining customer records and providing feedback to the company. Chat Agent Experience: To become a chat agent, you should have experience with customer service and be familiar with customer service software and basic computer programs. Additionally, you should have experience with the company’s products and services. Chat Agent Qualifications: To become a chat agent, you should have excellent communication skills, be able to multitask, and have a good understanding of customer service. Additionally, you should have experience with customer service software and basic computer programs. Chat Agent Education: To become a chat agent, you should have a high school diploma or equivalent. Additionally, you may need to have experience with customer service software and basic computer programs. Tools to Help Chat Agents Work Better: To help chat agents work better, they should use customer service software and basic computer programs. Additionally, they should use customer feedback tools to track customer satisfaction and identify areas for improvement. Good Tips to Help Chat Agents Do More Effectively: To help chat agents do more effectively, they should be organized and prioritize tasks. Additionally, they should be proactive in responding to customer inquiries and provide helpful information. They should also be familiar with the company’s policies and procedures. Common Chat Agent Interview Questions: Common chat agent interview questions include: What experience do you have with customer service? How familiar are you with customer service software and basic computer programs? What do you think makes a successful chat agent?