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Company

WhiteCrow Research
Address New York, United States
Employment type FULL_TIME
Salary
Category Human Resources Services
Expires 2023-08-03
Posted at 9 months ago
Job Description
Customer service representative duties:


  • Open and maintain customer accounts by recording account information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Greet customers warmly and ascertain problem or reason for calling
  • Follow communication procedures, guidelines, and policies
  • Contribute to team effort by accomplishing related results as needed
  • Maintain financial accounts by processing customer adjustments
  • Generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Suggest solutions when a product malfunctions
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Place or cancel orders
  • Utilize computer technology to handle high call volumes
  • Answer questions about warranties or terms of sale
  • Advise on company information
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers' needs to achieve satisfaction
  • Manage large amounts of incoming calls
  • Read from scripts
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Sell products and services
  • Compile reports on overall customer satisfaction
  • Meet personal/team sales targets and call handling quotas
  • Close out or open call records
  • Handle product recalls
  • Use telephones to reach out to customers and verify account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Attempt to persuade customer to reconsider cancellation
  • Act as the company gatekeeper
  • Resolve customer complaints via phone, email, mail, or social media
  • Cancel or upgrade accounts
  • Handle changes in policies or renewals
  • Go the extra mile to engage customers


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