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Cards Support Specialist Jobs in Missouri

Support Specialist Jobs
By NCM Associates At Kansas City, MO, United States
Bachelor’s Degree preferred; however, requirement may be satisfied with equivalent combination of education and experience.
Overall management of anniversary cards for all NCM members.
Assists with new employee training as needed. As such, the associate is knowledgeable and efficient with all responsibilities within the role.
Strong organizational skills, attention to detail and superior multi-tasking abilities.
A minimum of 2 years related work or industry experience.
Knowledge of CRM/databases, Salesforce.com a plus.

Are you looking for a job that offers a great work-life balance and the opportunity to help people? We are looking for a Cards Support Specialist to join our team and provide excellent customer service to our cardholders. You will be responsible for responding to inquiries, resolving customer issues, and providing support to our cardholders. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Cards Support Specialist is responsible for providing customer service and technical support for customers who use debit and credit cards. They are responsible for resolving customer inquiries, troubleshooting card-related issues, and providing assistance with card activation and usage.

What is Cards Support Specialist Job Skills Required?

• Excellent customer service skills
• Knowledge of banking and payment processing systems
• Ability to troubleshoot technical issues
• Knowledge of card security and fraud prevention
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

What is Cards Support Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of banking and payment processing systems
• Knowledge of card security and fraud prevention
• Experience with card activation and usage

What is Cards Support Specialist Job Knowledge?

• Knowledge of banking and payment processing systems
• Knowledge of card security and fraud prevention
• Knowledge of customer service best practices
• Knowledge of applicable laws and regulations

What is Cards Support Specialist Job Experience?

• Previous customer service experience
• Previous experience with card activation and usage
• Previous experience with banking and payment processing systems

What is Cards Support Specialist Job Responsibilities?

• Respond to customer inquiries and resolve card-related issues
• Assist customers with card activation and usage
• Troubleshoot technical issues and provide solutions
• Monitor card security and fraud prevention
• Provide customer service and technical support
• Maintain customer records and update account information
• Follow up with customers to ensure satisfaction